Sr Mgr IT Vendor Management

Job Overview

The Sr. Manager, IT Vendor Management is a strategic leadership role responsible for the governance, performance, value, and risk management of strategic technology vendors supporting DePuy Synthes. The role will establish and drive consistent vendor management practices across Technology Services, strengthening accountability for service performance, commercial outcomes, risk management, and continuous improvement.

Key Responsibilities

• Define and lead the strategic vendor management approach across Technology Services, establishing consistent governance, processes, performance expectations, relationship models, and reporting across the technology vendor portfolio.
• Establish and manage strategic vendor relationships aligned with business priorities, technology strategy, service requirements, and financial objectives.
• Lead end-to-end governance of strategic technology vendors across vendor selection, onboarding, performance management, commercial reviews, renewals, transformation, escalations, and exits.
• Drive strategic collaboration, innovation, and co-development with key technology partners.
• Establish and lead vendor governance forums, Quarterly Business Reviews (QBRs), and executive business reviews using SLAs, KPIs, scorecards, financial measures, risk indicators, and continuous-improvement commitments.
• Partner with IT service owners, Strategic Sourcing, Procurement, Finance, Legal, Cybersecurity, and other stakeholders to develop vendor strategies and support sourcing and vendor-selection decisions.
• Provide leadership for strategic vendor and contract decisions, including sourcing events, vendor selection, renewals, commercial negotiations, service changes, contract optimization, vendor consolidation, and exit strategies.
• Drive commercial value, cost optimization, and value realization across the vendor portfolio.
• Monitor supplier performance against SLAs, KPIs, contractual commitments, and strategic objectives.
• Establish governance for vendor risk, including operational, financial, cybersecurity, compliance, concentration, contractual, and service-continuity risks.
• Lead executive-level vendor performance and portfolio reporting.
• Drive cross-vendor performance and continuous improvement.
• Partner with Finance and IT Financial Management to strengthen visibility into vendor spend, financial performance, contractual commitments, forecasts, realized value, and opportunities for optimization.
• Develop and maintain scalable vendor-management processes, governance standards, templates, tools, and performance measures.
• Serve as the senior escalation point for significant vendor performance, commercial, service, risk, and relationship issues.

Qualifications

Bachelor's degree in information technology, Computer Science, Business Administration, or related field required. Master's degree or MBA preferred.

Experience and Skills

• 10+ years of progressive experience in IT vendor management, strategic sourcing, technology services, supplier management, or related disciplines, with increasing leadership responsibility.
• Demonstrated experience leading strategic technology vendor relationships within a large, global, or matrixed organization.
• Demonstrated experience establishing vendor governance structures and managing vendor performance through SLAs, KPIs, scorecards, service reviews, and executive governance.
• Strong understanding of technology service-delivery models including managed services, cloud, infrastructure, applications, and professional services.
• Strong commercial acumen and demonstrated experience influencing contract negotiations, renewals, sourcing decisions, cost optimization, and value realization.
• Experience identifying and managing vendor-related operational, financial, cybersecurity, compliance, and service-delivery risks.
• Ability to synthesize vendor performance, risks, financials, and commercial considerations into clear recommendations for senior Technology and business leaders.
• Demonstrated ability to influence across Technology, Sourcing, Procurement, Finance, Legal, and external partners in a complex organizational environment.
• Demonstrated people leadership experience, including coaching, performance management, talent development, and building vendor-management capabilities.
• Strong negotiation, executive communication, analytical, and stakeholder-management skills.

Preferred Qualifications

• Experience supporting regulated industries such as healthcare, medical devices, or life sciences.
• Background in sourcing, procurement or legal.
• Experience managing global sourcing models and strategic technology vendors across multiple geographies.
• Experience with the financial management of IT services, including budgeting and chargeback/showback models.
• Experience leading vendor consolidation, sourcing transformation, managed-service transformation, or significant contract optimization initiatives.
• Experience establishing or maturing strategic vendor management or supplier management capability.
• Certifications: ITIL, vendor/supplier management, sourcing, contract management, or project management certification preferred.

Language: Fluent in English; additional languages are a plus. Travel: Up to approximately 10–20%, domestic and international, based on business needs.