Sr. OneSource Services Manager - Mid-Atlantic Region

Job Responsibilities

OneSource Laboratory Services Operations, Quality & Compliance

• Provide overall site leadership and accountability for the delivery of OneSource Laboratory Services, ensuring consistent execution, regulatory compliance, and operational excellence across all service lines.
• Partner with customer stakeholders and internal/onsite OneSource teams to ensure laboratory support services are delivered with scientific rigor, consistency, and adherence to contractual, regulatory, and quality standards.
• Ensure all services are performed in alignment with Good Laboratory Practices (GLP), EHS, biosafety, and site-specific laboratory procedures.
• Champion a strong laboratory safety culture in collaboration with customer safety representatives and internal EHS teams, including proper handling of chemicals, biological materials, and hazardous waste.
• Serve as the senior Subject Matter Expert (SME) for OneSource Laboratory Services on site, providing technical guidance, escalation support, and best-practice implementation across service lines.
• Own the development, review, and governance of SOPs, Work Instructions, and controlled documentation to ensure consistent, auditable, and scalable service delivery.

Customer Engagement, Performance & Strategic Partnership

• Act as the primary senior point of contact for operational and service delivery matters, building trusted relationships with customer scientific, operational, and facilities leadership.
• Ensure defined KPIs and SLAs are consistently met or exceeded, proactively identifying risks, trends, and opportunities to improve service quality, efficiency, and customer satisfaction.
• Lead regular operational and executive-level stakeholder meetings to review performance, resolve issues, and align OneSource services with evolving customer priorities.
• Represent OneSource in floor-level, building, and operational oversight forums to ensure integration with broader laboratory and site operations.

Commercial Acumen & Growth Enablement

• Develop a deep understanding of the customer’s scientific roadmap, capacity needs, and operational pain points to proactively identify opportunities for service expansion or enhancement.
• Identify, assess, and escalate new or expansion commercial opportunities (e.g., additional automation support, expanded flow cytometry services, increased media preparation capacity, or new laboratory support offerings) in partnership with the OneSource General Manager and Commercial teams.
• Contribute operational insight, data, and feasibility assessments to support business case development, pricing discussions, and formal approval processes.
• Support implementation of approved expansions by translating commercial agreements into executable operational plans, ensuring seamless service launch and sustained performance.
• Act as a growth-minded leader, balancing operational excellence with long-term account value creation.

Team Leadership & Talent Development

• Lead, mentor, and develop on-site OneSource on site staff, fostering a culture of accountability, continuous improvement, and customer-focused service excellence.
• Ensure team competency across all supported service areas, including glasswash and sterilization, media preparation, laboratory automation platforms, and flow cytometry instrumentation.
• Drive workforce planning, cross-training, succession planning, and performance management in partnership with OneSource leadership.
• Facilitate weekly team lead meetings, one-on-one coaching sessions, and formal performance evaluations.
• Lead interviewing, hiring, onboarding, and training activities to ensure a strong, scalable, and engaged on site team.
• Address performance or disciplinary issues in accordance with company policies and applicable regulations.

Resource Planning, Reporting & Business Management

• Ensure efficient deployment of on-site resources through effective scheduling, workload balancing, and capacity planning.
• Maintain accountability for site-level administrative responsibilities, including time and labor approval, expense management, onboarding, and time-off administration.
• Own the tracking, analysis, and reporting of operational KPIs and service metrics, translating data into clear, executive-ready insights for customer reviews and internal leadership.
• Use performance data to drive continuous improvement, cost efficiency, and informed decision-making.
• Ensure compliance with all training, security, environmental, and operational standards.

Critical Skills

• Demonstrated senior operational leadership experience in laboratory or regulated environments
• Strong commercial awareness with the ability to identify, articulate, and escalate growth opportunities
• Proven project management, process optimization, and continuous improvement capability
• Ability to interpret complex operational and laboratory data and translate insights into customer-facing and executive-level reports
• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication skills, including experience presenting to senior scientific, operational, and business leadership
• Proven people leadership, coaching, and stakeholder management skills
• Experience working in regulated, compliance-driven laboratory environments
• Proficiency with Microsoft 365 tools (Outlook, Teams, Word, Excel, PowerPoint)
• Ability to manage competing priorities in fast-paced, complex laboratory settings
• Experience collaborating with global and cross-functional remote teams

Basic Qualifications

Bachelor’s degree in a scientific discipline or related field with 7+ years of leadership experience, or Associate’s degree in a scientific discipline or related field with 10+ years of leadership experience. Leadership experience may include leading, guiding, mentoring, or coaching others.

Preferred Qualifications

• Experience supporting research laboratories, preferably within the pharmaceutical or biotechnology industry
• Strong knowledge of laboratory safety practices and regulatory requirements
• Familiarity with 5S, Lean, and/or Six Sigma methodologies