Sr Pharmacy Automation Technician
St. Jude Children's Research Hospital
Summary
This role serves as the primary team member responsible for the administration, operation, maintenance, troubleshooting, and optimization of the Omnicell medication management system as part of the Pharmacy Automation team and as part of the Pharmacy Informatics Community at St. Jude Children's Research Hospital. Extensive experience with both Omnicell and Epic is strongly preferred.
Job description
The position supports automated pharmacy systems used for medication dispensing, packaging, inventory management, and distribution, ensuring that equipment, software, system configurations, and workflows operate accurately, reliably, and efficiently. Responsibilities include coordinating system upgrades and testing; managing user, device, and system configurations; monitoring inventory and system performance; resolving technical and operational issues; and partnering with pharmacy, information technology, clinical, engineering, system administration, and vendor teams.
Given the significant system administration responsibilities of this position, the role also serves as a key liaison between pharmacy staff and engineering and system administration teams outside the department, helping translate operational needs, coordinate issue resolution, and support system enhancements.
This role supports pharmacists and other pharmacy personnel while ensuring compliance with regulatory requirements and institutional policies and promoting patient safety.
Job Responsibilities:
- Oversee and support daily operations of pharmacy business applications and serve as a senior liaison for issue triage, system recovery, and hardware/software support in collaboration with internal teams and vendors.
- Coordinate and perform routine and specialized preventive maintenance on department technology solutions, ensuring tasks are completed according to defined service levels. Perform functional and safety tests and install new equipment per manufacturer's specifications.
- Troubleshoot complex equipment failures, replace parts or modules, and calibrate to manufacturer's specifications.
- Communicate with vendors, research and clinical staff to solve problems. Responsible for orientation and training of new employees.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintain regular and predictable attendance
- Consistently meet job expectations, adhere to policies, and deliver quality work while applying St. Jude values and principles.
Minimum Education and/or Training:
- High School Diploma required
- Associates Degree preferred
- Technical school diploma OR Certification with 4+ years of relevant experience.
Minimum Experience:
- 5+ years of relevant experience in related area (e.g., Electronic Technology or Biomedical Engineering)
- Strong knowledge of hospital policies and departmental procedures.
- Proficient as an end-user of pharmacy software required.
- Experience designing and/or managing databases required.
Licensure, Registration and/or Certification Required by SJCRH Only:
- Registration of Pharmacy Technician License with the State of Tennessee required.
- Pharmacy Technician Certification by the Pharmacy Technician Certification Board required.
- Apexus Certified Expert and Pharmacy Basic Life Support preferred.
Requirements
- High School Diploma required
- Associates Degree preferred
- Technical school diploma OR Certification with 4+ years of relevant experience
- 5+ years of relevant experience in related area (e.g., Electronic Technology or Biomedical Engineering)
- Strong knowledge of hospital policies and departmental procedures
- Proficient as an end-user of pharmacy software required
- Experience designing and/or managing databases required
- Registration of Pharmacy Technician License with the State of Tennessee required
- Pharmacy Technician Certification by the Pharmacy Technician Certification Board required
- Apexus Certified Expert and Pharmacy Basic Life Support preferred
- Extensive experience with both Omnicell and Epic is strongly preferred
Company overview
St. Jude Children's Research Hospital is a world-renowned pediatric research and treatment institution headquartered in Memphis, Tennessee, dedicated to advancing cures for childhood cancer and other catastrophic diseases. Founded in 1962 by entertainer Danny Thomas, it stands as the first and only National Cancer Institute-designated Comprehensive Cancer Center devoted exclusively to children. The hospital operates on a unique funding model where families never receive bills for treatment, travel, housing, or food, with costs exceeding $2 billion annually primarily supported by donations through its fundraising organization ALSAC. St. Jude treats approximately 8,600 patients each year from all 50 states and around the world, with a focus on acute lymphoblastic leukemia, brain tumors, sickle cell disease, and infectious diseases. The institution employs over 7,000 staff members and maintains eight affiliate clinics across the United States. Through its St. Jude Global initiative, the hospital shares research and treatment protocols internationally, partnering with more than 350 institutions in over 90 countries. St. Jude has been instrumental in increasing childhood cancer survival rates from 20% in 1962 to over 80% today, while maintaining a robust research program that includes gene therapy, bone marrow transplantation, and precision medicine approaches.