Sr. Practice Assistant
Mass General Brigham
Summary
Enjoy a four-day workweek! This full-time Sr. Practice Assistant position offers a unique Tuesday–Friday schedule with four 10-hour shifts supporting our busy infusion practice at MGH. The Sr. Practice Assistant serves as a key point of contact for patients and supports daily operations through patient check-in, appointment scheduling, telephone support, referral coordination, and work queue management.
Job description
This role also offers the potential to work remotely up to two days per week, based on staffing and operational needs. Because patient care comes first, flexibility is essential, and team members may occasionally be asked to work on-site on a planned remote day to support clinic coverage.
We’re looking for someone who is personable, dependable, organized, and comfortable working in a fast-paced, patient-facing environment. Healthcare and Epic experience are a plus, but candidates with strong customer service skills and a willingness to learn are encouraged to apply.
Summary
- Performs administrative functions to support smooth and efficient clinical service and practice operations.
- Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
- Make patient appointments and maintain appointment records.
- Assist callers with routine inquiries and triage matters appropriately.
- Process patient billing forms and scan documents to patient medical record (EPIC).
- Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Additional responsibilities as assigned.
Requirements
- High School Diploma or Equivalent required
- 3-5 years office experience required
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages
- Managing one's own time and the time of others
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
- Ability to proofread and edit written documents
Benefits
- Health insurance
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.