Sr. Quality Improvement Facilitator
Telligen
Summary
As a Senior Quality Improvement Facilitator, you will serve as the primary program liaison and quality improvement (QI) coach for healthcare facilities who serve Tribal communities. This role provides QI assistance to a group of Tribally managed healthcare facilities, Urban Indian Organizations, and/or Indian Health Service facilities. You will help facility Quality Teams accomplish QI goals around patient care, patient safety, training and education for staff, capacity building, and more. You will be responsible for building and maintaining trusted relationships with assigned community contacts, providing QI services to healthcare organizations serving Tribal communities, understanding and implementing QI approaches, and offering meaningful adaptations to QI approaches for American Indian and Alaska Native populations. This position requires both virtual and in-person interactions with hospitals, clinics, and nursing homes.
Job description
While this role is primarily remote, Telligen is only considering candidates located in Oklahoma.
What You'll Do
- Collaborate with health care providers serving Tribal populations through the Indian Health Service, Tribal facilities, and/or Urban Indian Organizations to identify needs and drive measurable improvements in patient outcomes
- Partner with team members and internal/external customers to determine and evaluate methods to encourage participation in a QI program and/or special project initiatives
- Bring knowledge and experience of Tribal, Urban Indian Organizations, and/or Indian Health Service healthcare systems
- Experience in QI methodologies and strong communication and relationship-building skills to effectively engage with partners and providers across the healthcare continuum
- Provide on-site and remote technical assistance to facilities to train on and implement QI practices
Required Skills and Experience
- Bachelor's degree (Master's preferred) in nursing, health administration, public policy, public health, or related field
- 5 years' experience preferred working in direct collaboration with providers, quality improvement professionals, and other population health or public health individual for health care quality improvement
- Experience with cultural humility, health literacy, and healthcare quality improvement required
- Knowledge of IHS, Tribal and/or UIO facility types and/or demonstrated experience working closely with Indigenous communities, including a deep understanding of cultural, historical, and social contexts
- Strong interpersonal and communication skills, with the ability to build productive relationships with leaders, clinicians, administrators and other health professionals
- Ability to coach and facilitate improvement activities with providers and partners providing technical assistance in defined areas of subject matter expertise (e.g., accreditation)
- Willingness to travel for in-person quality improvement activities with facilities
Requirements
- Bachelor's degree in nursing, health administration, public policy, public health, or related field
- Master's degree preferred
- 5 years' experience preferred in direct collaboration with providers, quality improvement professionals, and other population health or public health individuals for health care quality improvement
- Experience with cultural humility, health literacy, and healthcare quality improvement required
- Knowledge of IHS, Tribal and/or UIO facility types and/or demonstrated experience working closely with Indigenous communities, including a deep understanding of cultural, historical, and social contexts
- Strong interpersonal and communication skills, with the ability to build productive relationships with leaders, clinicians, administrators and other health professionals
- Ability to coach and facilitate improvement activities with providers and partners providing technical assistance in defined areas of subject matter expertise (e.g., accreditation)
- Willingness to travel for in-person quality improvement activities with facilities
Benefits
- Employee-owned company
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
Company overview
Telligen is a leading healthcare quality improvement and population health management company that specializes in helping healthcare organizations enhance patient outcomes while reducing costs. The company provides comprehensive solutions for healthcare quality measurement, data analytics, and care coordination services. Telligen works with various stakeholders including health plans, providers, and government agencies to implement evidence-based practices and improve healthcare delivery systems. Their expertise spans across Medicare, Medicaid, and commercial health plans, offering services such as quality reporting, performance improvement, and population health analytics. The company plays a crucial role in supporting healthcare organizations to meet regulatory requirements, optimize clinical workflows, and drive better health outcomes for diverse patient populations through data-driven insights and collaborative improvement initiatives.