Sr. Sales Ambassador - Core Diagnostics - Western Michigan
Abbott
Summary
Abbott Core Lab has an opportunity for a Senior Sales Ambassador covering Western Michigan and the UP. The Sr. Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.
Job description
Key Responsibilities
- Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
- Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
- Perform assay integrations and support technical needs of the laboratory.
- Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
- Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
- Coordinate order, delivery, and billing processes.
- Assess customer operations and identify opportunities for operational/service improvement.
- Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
- Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
- Elevate customer challenges immediately in partnership with the service organization.
- Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
- Adhere to Abbott guidelines, policies, and procedures.
Position Scope
Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management. Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance. Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement. Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns. Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.
Required Qualifications
- Bachelor’s degree, or Associate’s degree with 2+ years of relevant experience.
- Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
- Experience providing technical product application and/or hardware support.
- Experience interfacing with customers.
- Strong people engagement and communication skills.
- Troubleshooting/problem-solving skills.
- Computer skills (MS Office).
- Ability to travel up to 80% in assigned territory and other domestic business locations.
- Valid Driver’s License.
Preferred Qualifications
- Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
- 3+ years of relevant healthcare/sales experience.
Requirements
- Bachelor’s degree, or Associate’s degree with 2+ years of relevant experience.
- Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
- Experience providing technical product application and/or hardware support.
- Experience interfacing with customers.
- Strong people engagement and communication skills.
- Troubleshooting/problem-solving skills.
- Computer skills (MS Office).
- Ability to travel up to 80% in assigned territory and other domestic business locations.
- Valid Driver’s License.
- Preferred: Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
- Preferred: 3+ years of relevant healthcare/sales experience.
Benefits
- Medical coverage
- Retirement savings plan
- Tuition reimbursement
- Student debt program
- Education benefit
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.