Sr ServiceNow Developer

Duties and Responsibilities

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Develop existing and custom applications within ServiceNow including integrations with other applications, such as Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities
• Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
• Design and implement ServiceNow integrations with DevOps and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governance
• Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activities
• Configure pipeline integrations to capture build, deployment, release, and change information within ServiceNow for end-to-end traceability
• Hands on experience in Service Catalog/Service Portal modules
• Support ServiceNow upgrades, patches, clones, releases, testing and production deployments
• Create and use update sets to move customizations between ServiceNow instances
• Design for and maintain a highly available and recoverable environment
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Work with process managers to fully understand business functionality, pain points, and areas of improvements
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
• Proactively keeps ServiceNow skills current
• Manage and lead the development work of vendors and consulting staff
• Mentor and share Technical knowledge with Service Management team

Minimum Qualifications

• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT Service Management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite & capabilities
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Ability to apply business concepts into a technical solution
• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follows ServiceNow best practices (including scripting, security, implementation)
• Displays aptitude in learning new modules based on training materials
• Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
• Clear written and verbal communication skills
• ITIL foundation certification
• High school diploma or GED

Preferred Qualifications

• ServiceNow Certified Application Developer
• 3+ years ServiceNow administration in an enterprise environment
• 5+ years of experience of ServiceNow development
• 5+ years of experience in IT Service Management process design
• 2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes
• ITIL Intermediate certification
• Excellent interpersonal, communication, collaboration and documentation skills
• Asset Management Experience
• Experience in a healthcare domain
• Passion for providing excellent service to all internal customers