Sr Specialist Clinical Solutions
Medline Industries, LP
Summary
Provide clinical expertise and customer education programs, materials, and resources in support of Medline clinical products and/or services. Provide end-user insight to clinical process enhancement and improvement opportunities in order to secure or enhance current business for area of specialty.
Job description
Job Summary
Provide clinical expertise and customer education programs, materials, and resources in support of Medline clinical products and/or services. Provide end-user insight to clinical process enhancement and improvement opportunities in order to secure or enhance current business for area of specialty.
Responsibilities
- Provide clinical support to customers and salesforce on clinical products and services.
- Assist with expansion and business retention of potential and existing clinical customers in collaboration with the Medline salesforce.
- Review account and product/service information and recommend formal, onsite educational programs to address clinical staff needs.
- Partner with sales force on product conversions and implementations. Assist sales in their territories as needed at the local and national/corporate account level.
- Conduct quarterly business reviews. Identify problem areas and recommend changes and solutions. Develop customer growth and retention service proposals through consultation and relationship building with key accounts.
- Coordinate, and present workshops and classes on clinical products and/or services. Develop clinical presentations and training on product lines.
- Conduct quality investigations, waste assessments, clinical review & observations for improved practice and best practice recommendations. Conduct clinical and utilization reviews to identify waste, standardization opportunities and clinical practice adjustments for programs of specialty area.
- Contribute to the development of new products along with the modification and improvements of existing products by providing customer (end user) insight for process enhancement and improvement opportunities.
- Engage in professional organizations; attend national, regional, and local industry events.
Required Experience
- Minimum of five (5) years of clinical experience in the operating room required. Cross-functional experience in ancillary procedural areas—such as the Cath Lab, Interventional Radiology (IR), Sterile Processing (SPD), Supply Chain, or Labor & Delivery—is preferred.
- Experience developing and delivering presentations/clinical information to various audience levels within an organization.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience prioritizing workload and scheduling effectively in order to meet deadlines.
- Experience developing and delivering presentations to various audience levels within, and external to, an organization.
- Proficient in Microsoft Word, Excel, PowerPoint.
- Position requires travel (by air/auto) up to 75% of the time for business purposes (within state and out of state).
- Environment includes office setting and medical facilities.
- Position may require non-traditional work hours during in-services (ex. weekends, multiple work shifts).
Requirements
- Minimum of five (5) years of clinical experience in the operating room required.
- Cross-functional experience in ancillary procedural areas—such as the Cath Lab, Interventional Radiology (IR), Sterile Processing (SPD), Supply Chain, or Labor & Delivery—is preferred.
- Experience developing and delivering presentations/clinical information to various audience levels within an organization.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience prioritizing workload and scheduling effectively in order to meet deadlines.
- Experience developing and delivering presentations to various audience levels within, and external to, an organization.
- Proficient in Microsoft Word, Excel, PowerPoint.
- Position requires travel (by air/auto) up to 75% of the time for business purposes (within state and out of state).
- Environment includes office setting and medical facilities.
- Position may require non-traditional work hours during in-services (ex. weekends, multiple work shifts).
Benefits
- Health Insurance
- Life and Disability Insurance
- 401(k) Contributions
- Paid Time Off
- Continuing Education and Training
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
Company overview
Medline Industries, LP is the largest privately held manufacturer and distributor of medical-surgical products and supply chain solutions in the United States. Founded in 1966 and headquartered in Northfield, Illinois, the company serves all points of care including hospitals, extended care facilities, surgery centers, physician offices, home care agencies, and retailers. With over 550,000 medical products and clinical solutions, Medline operates in more than 125 countries and territories worldwide. The company employs approximately 35,000-43,000 people globally and generates annual revenues exceeding $21 billion. Medline's comprehensive portfolio includes medical devices, surgical supplies, wound care products, protective apparel, durable medical equipment, and sterilization solutions. The company combines manufacturing expertise with extensive distribution capabilities through its network of over 50 distribution centers across North America, providing integrated supply chain solutions that help healthcare organizations improve clinical, financial, and operational outcomes.