Sr. Supervisor, Supply Chain (7:00 AM - 4:00 PM EST)
Tandem Diabetes Care
Summary
This Senior Supply Chain Supervisor role is accountable for the strategic and operational management of a key kit pack-out supplier based in Europe and for the performance and results of the assigned supply chain team. This role serves as the primary liaison between internal stakeholders, the contract supplier, and critical sub-suppliers to ensure continuity of supply, operational excellence, cost competitiveness, and successful execution of new product launches.
Job description
Supplier Relationship Management
- Serve as the primary business owner for the Poland-based kit pack-out supplier, with accountability for supplier performance, business continuity, cost, capacity, and operational results.
- Develop and maintain strong supplier partnerships focused on performance, continuous improvement, and long-term strategic alignment.
- Lead regular business reviews to evaluate supplier performance, capacity, quality, delivery, cost management, risks, and improvement priorities.
- Establish, monitor, and communicate supplier scorecards; set performance expectations and direct corrective and preventive actions where required.
- Lead contract manufacturing and supplier performance discussions with executive-level supplier leadership.
Sub-Supplier Management
- Provide direction and oversight for critical sub-suppliers supporting the kit pack-out operation.
- Monitor sub-supplier capacity, lead times, and inventory health to mitigate supply risks.
- Partner with internal strategic sourcing team to identify alternate sourcing strategies and business continuity plans.
- Drive supplier development initiatives to improve quality, responsiveness, and operational performance.
New Product Introduction & Product Launch Management
- Lead end-to-end supply chain readiness for new product introductions and product changes supporting the European market.
- Coordinate launch activities between engineering, product management, planning, procurement, logistics, and the pack-out supplier.
- Develop and track launch timelines, ensuring supplier readiness, material availability, packaging validation, and production ramp plans are completed on schedule.
- Anticipate, assess, and resolve risks that may impact launch timing, product availability, or customer commitments.
Supply Chain Execution
- Collaborate with planning and operations teams to ensure demand requirements are properly defined and met.
- Monitor supplier capacity and production schedules to support customer demand and growth projections.
- Set priorities and direct resolution of material shortages, delivery delays, quality issues, and operational constraints.
- Support inventory optimization initiatives while maintaining high service levels.
- Analyze supply chain performance metrics and implement improvement actions.
- Own short- and medium-term planning for the assigned area, including headcount, budgeting, training, capacity, and systems requirements.
- Lead selection, onboarding, development, performance management, merit recommendations, and promotion decisions for assigned staff.
- Establish team priorities, schedules, performance expectations, and resource plans.
- Provide day-to-day direction, coaching, and development to employees.
- Ensure compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
When & Where You'll Work
Remote: This position is fully remote and open to candidates preferably located on the East Coast. Schedule: Monday - Friday from 7:00 AM - 4:00 PM EST.
Requirements
- Experience managing external manufacturing, fulfillment, or kit pack-out suppliers
- Proven track record of managing supplier performance and driving operational improvements
- Experience supporting product launches and new product introductions
- Strong project management and cross-functional leadership skills
- Excellent analytical, negotiation, and problem-solving abilities
- Proficiency in ERP and supply chain planning systems
- Ability to travel domestically and internationally, including periodic travel to Poland
- Bachelor's degree in Supply Chain Management, Business, Engineering, Operations Management, or related field or equivalent experience
- 8 years of experience in Supply Chain industry
- 2-4 years of experience in medical device manufacturing
- Experience in an FDA/GMP/ISO environment
- Demonstrated experience directly supervising employees and leading the performance and results of a related supply chain or operations team
Benefits
- Medical, Dental & Vision
- Health Savings Account
- Flexible Spending Account
- 11 Paid Holidays
- 20 Days PTO
- 401(k) Matching
- Employee Stock Purchase Plan
- Incentive Compensation
- Equity
Company overview
Tandem Diabetes Care is a global medical device company specializing in advanced insulin delivery systems and diabetes management technologies. Founded in 2006 and headquartered in San Diego, California, the company has established itself as a leader in automated insulin delivery systems. Tandem's innovative product portfolio includes the Tandem Mobi system and t:slim X2 insulin pump, both featuring Control-IQ advanced hybrid closed-loop technology that significantly reduces the burden of diabetes management. The company's approach combines medical device expertise with consumer electronics design principles, creating user-friendly devices that have made Tandem the #1 recommended insulin pump brand among people living with diabetes for four consecutive years. With a workforce of 1,001-5,000 employees, Tandem operates globally, developing integrated solutions that connect insulin pumps with mobile applications and cloud-based platforms to provide comprehensive diabetes care. The company's mission focuses on creating new possibilities for patients, their loved ones, and healthcare providers through continuous innovation in diabetes technology.