Sr. Training Manager, Patient Engagement
AbbVie
Summary
We are seeking a dynamic, results-oriented Learning & Development professional to join our Patient Support Training Team as Sr. Training Manager. This role partners with business stakeholders to assess needs, identify capability gaps, and lead the end-to-end analysis, design, development, delivery, and evaluation of performance-focused training programs.
Job description
Key Responsibilities
Business Assessment and Stakeholder Partnership
- Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals, building trust and collaboration.
- Conduct business and needs assessments to identify capability gaps, performance issues, and root causes.
- Translate business needs into clear learning objectives and defined measures of success.
- Lead the development of comprehensive training strategies that support the goals of the Patient Support Organization.
Curriculum Design and Learner Experience
- Apply adult learning principles to analyze, design, develop, deliver, and evaluate training programs.
- Create a customer-centric learner experience that is relevant, practical, and directly connected to how learners do their jobs.
- Innovate with engaging and immersive learning experiences, such as simulations, scenario-based learning, microlearning, and interactive e-learning.
- Deliver and oversee instructor-led, virtual, and blended training across the Patient Support organization.
- Ensure compliance processes are followed, collaborating with Legal/OEC and following MRP guidelines.
Measurement and Evaluation
- Evaluate training efficacy using quantitative and qualitative measures, from learner reaction and knowledge retention to behavior change and business impact.
- Define KPIs and success metrics, using data and business metrics to measure the impact of training on learner and organizational performance.
- Apply evaluation insights to refine programs and drive continuous improvement.
Process Improvement and Project Management
- Identify inconsistent or inefficient training processes and implement standardized, streamlined solutions.
- Prioritize competing tasks and requests based on business impact and urgency.
- Proactively anticipate challenges and develop strategies to overcome them, ensuring successful program rollouts.
Additional Information
- Approximately 30% travel.
- Flexibility to work outside of standard business hours as needed.
- This is a remote role.
Requirements
- Bachelor's degree required
- 5+ years of Learning & Development experience, including instructional design and training delivery
- Strong expertise in adult learning theory and instructional design principles
- Demonstrated experience conducting business and needs assessments and identifying capability gaps
- Experience creating engaging, immersive e-learning (e.g., Articulate Storyline/Rise, simulations, video-based learning)
- Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
- Proficiency in learning management systems (LMS), e-learning platforms, and training software
- Exceptional communication, facilitation, and presentation skills
- Ability to work independently and lead a team with minimal supervision
- 2+ years of Patient Services experience preferred
- Master's degree in Learning & Development, Instructional Design, Adult Education, or a related field preferred
- Experience measuring training effectiveness and reporting on impact
- Strategic thinker with strong business acumen and a performance-consulting mindset
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Long-Term Incentive Programs
Company overview
AbbVie is a global biopharmaceutical company that discovers, develops, and markets advanced therapies for some of the world's most complex and serious diseases. Founded in 2013 as a spin-off from Abbott Laboratories, AbbVie has established itself as a leader in immunology, oncology, neuroscience, eye care, and virology. The company's flagship product, Humira (adalimumab), was one of the world's top-selling drugs for treating autoimmune conditions like rheumatoid arthritis and Crohn's disease. AbbVie maintains a robust pipeline of innovative medicines and has expanded its portfolio through strategic acquisitions, including Allergan in 2020. With research facilities across the United States and globally, AbbVie focuses on advancing science to improve patient outcomes while maintaining strong commercial operations worldwide. The company operates with a patient-centric approach and invests significantly in research and development to address unmet medical needs across multiple therapeutic areas.