Sr. Ultrasound Clinical Account Specialist, Cardiac Sonographer

Responsibilities

• Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures.
• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and appropriate software modules including CARTOSOUND™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography.
• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of electrophysiology solutions and facilitate Territory Sales Manager contact with key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintain consistent, open lines of communication across assigned responsibilities with internal partners including regional teams/Pods, as well as support personnel.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new electrophysiology commercial team members as requested.
• Perform other duties assigned as needed.

Required Qualifications

• A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
• A minimum of 2 years of experience in clinical echocardiography lab
• Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography
• Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends
• A valid driver's license issued in the United States
• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape
• The ability to travel related to this role is required; must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice
• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
• May be required to lift up to 60 lbs

Strongly Preferred

• Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience
• Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS
• Experience working with highly complex technical systems and/or working in a critical patient care setting
• Effective and timely communicator with co-workers and all levels of patient care team
• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
• Problem solver who can think critically in high pressure environments
• Receptive to constructive feedback and collaborates and works well in team environment
• Able to take large amounts of data and translate information into actionable insights
• Hunger for learning and building new skills