Staff Forward Deployed Engineer - Applied AI (Remote)
Rula
Summary
Rula's business and clinical teams lose hours every week to manual work, and we want AI to give that time back. As a Staff Forward Deployed Engineer, you will sit with a team, learn how the work actually gets done, and ship tools they use every week, often turning a six-to-eight-hour task into under thirty minutes. You stay until the team runs each tool on its own, then turn what you learned into building blocks that help the next team move faster. Because we serve patients in mental health care, privacy is part of the design from day one.
Job description
About the Role
Rula's business and clinical teams lose hours every week to manual work, and we want AI to give that time back. As a Staff Forward Deployed Engineer, you will sit with a team, learn how the work actually gets done, and ship tools they use every week, often turning a six-to-eight-hour task into under thirty minutes. You stay until the team runs each tool on its own, then turn what you learned into building blocks that help the next team move faster. Because we serve patients in mental health care, privacy is part of the design from day one.
Required Qualifications
- Experience & Ownership: 8+ years shipping production-quality software systems (consumer or business) with end-to-end ownership of outcomes.
- Rapid Tool Delivery: Proven track record of shipping tools or products used weekly by customers or business teams, supported by usage telemetry.
- Customer-Centric Discovery: Deep experience learning operational workflows through observation, interviews, or data before designing software solutions.
- AI-Fluency & Engineering Workflow: Daily use of coding agents (specifying, testing, and reviewing output diffs) with rigorous evaluation practices (test sets, evals) and privacy-by-design standards (synthetic/masked data, isolating clinical content from operational tools).
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
- Measurement Infrastructure: Experience building custom measurement frameworks for cost, usage, and impact tracking when standard vendor dashboards were unavailable.
- Forward-Deployed Experience: Direct prior experience being forward-deployed to non-engineering business teams or external customer organizations.
- Model & Cost Optimization: Practical experience migrating systems across different LLM models to optimize costs while maintaining quality guardrails.
- Integration with Legacy/Messy Systems: Proven ability to integrate AI into complex business platforms with imperfect data/APIs (e.g., CRM, billing, scheduling).
- Technical Enablement: Track record of coaching non-engineering team members to build or adopt software workflows independently.
Requirements
- 8+ years shipping production-quality software systems with end-to-end ownership of outcomes
- Proven track record of shipping tools or products used weekly by customers or business teams, supported by usage telemetry
- Deep experience learning operational workflows through observation, interviews, or data before designing software solutions
- Daily use of coding agents with rigorous evaluation practices (test sets, evals)
- Privacy-by-design standards (synthetic/masked data, isolating clinical content from operational tools)
Benefits
- Medical, Dental & Vision
- Life & Disability Insurance
- FSA/HSA
- 401(k) Plan
- Paid Parental Leave
- Employee Assistance Program
- Quarterly Department Stipend
- Home Office Stipend
- Wellness Stipend
- Remote Work Environment
- Company-wide Shutdown Weeks
Company overview
Rula is a mental health care company that operates in the digital healthcare space, providing accessible mental health services through telehealth platforms. The company focuses on connecting individuals with licensed mental health professionals, including therapists, psychologists, and psychiatrists, through convenient online channels. Rula's platform typically offers services such as virtual therapy sessions, psychiatric consultations, and mental health support programs designed to make mental healthcare more accessible and convenient for patients. As a modern healthcare provider, Rula leverages technology to bridge gaps in mental health service delivery, addressing the growing demand for remote mental health support. The company operates within the broader telehealth and digital health ecosystem, contributing to the transformation of traditional mental healthcare delivery models. Rula's services are particularly relevant in today's healthcare landscape where digital solutions are increasingly important for expanding access to mental health resources and reducing barriers to care.