Staff Product Designer

You will:

• Lead product design across multiple strategic areas, including Clinical AI experiences, patient portal flows, and design system evolution.
• Design AI-powered experiences that support patients between scheduled psychiatry sessions, from early concepts through launch and iteration.
• Define how patients interact with conversational AI, helping establish patterns for experiences that may not yet have conventional design precedents.
• Improve core patient portal experiences, including intake flows, appointment management, visit preparation, and other touchpoints that help patients access and navigate their care.
• Translate complex AI capabilities and limitations into intuitive, transparent, and trustworthy product experiences.
• Partner deeply with Product, Engineering, AI/ML, Clinical, and other cross-functional teams across multiple product areas to shape product strategy and determine what we build.
• Prototype and test interaction patterns—from conversational AI flows to traditional web and mobile experiences—to learn quickly and reduce uncertainty.
• Advocate for patient needs while helping teams navigate safety, trust, accessibility, and usability considerations across both AI-powered and traditional product experiences.
• Conduct user research and usability testing to validate design decisions and identify opportunities for improvement.
• Use research, product data, experimentation, and qualitative feedback to continuously improve experiences after launch.
• Bring exceptional interaction and visual design craft to all your work, from early product thinking through highly polished final execution.
• Serve as a senior individual-contributor design leader, influencing product and design decisions across your areas of ownership and beyond.
• Lead the evolution of Talkiatry's design system, defining the next generation of our visual design language and establishing patterns that scale across web, mobile, and emerging interaction models.
• Raise the craft bar across the Product Design team through thoughtful critique, mentorship, collaboration, and high-quality example-setting.

You have:

• 7+ years of product design experience, including experience owning complex digital products from discovery through implementation and iteration.
• A portfolio that demonstrates strong product thinking, interaction design, and exceptional visual/UI craft. A portfolio is required for consideration.
• Strong experience designing rich web and native mobile products.
• Experience operating with a high degree of autonomy and leading design within ambiguous or zero-to-one product spaces.
• Experience designing products where trust and transparency are critical to the user experience.
• Strong systems thinking and the ability to design individual experiences while considering the broader product ecosystem.
• Deep understanding of interaction design, information architecture, visual hierarchy, typography, layout, and responsive interface design.
• Strong user research skills with the ability to independently plan and conduct user research, usability testing, and synthesize insights to inform design decisions.
• Experience creating and evolving scalable design systems, or a strong point of view on how systems can improve both product quality and team velocity.
• Strong prototyping skills and the ability to communicate complex interactions before they are fully built.
• Experience collaborating closely with product managers and engineers and contributing meaningfully to product strategy, not just execution.
• Strong communication and storytelling skills, including the ability to explain design rationale, facilitate productive critique, and influence senior cross-functional partners.
• Curiosity about emerging technologies and a willingness to learn through experimentation when established design patterns do not yet exist.

We'd be especially excited if you have:

• Experience designing conversational interfaces, chat-based products, voice experiences, or AI assistants.
• Experience designing products powered by AI, machine learning, or large language models.
• Experience establishing interaction patterns for emerging technologies where best practices are still being defined.
• Experience in healthcare or regulated industries.
• Experience helping establish or significantly evolve the visual language of a product or design system.
• Experience designing patient-facing or consumer health products.