Staff Quantitative Researcher (Market Research)
Headway
Summary
We are looking for a skilled and experienced quantitative Staff Market Researcher to join our team and support Headway's mission to build a new mental healthcare system that everyone can access. In this role, you will be a strategic partner, utilizing a primarily quantitative or mixed methods approach, to uncover critical insights about our customers and our market. You will conduct research to inform business and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You will also be responsible for maintaining our brand and sentiment measurement program, combining signals across channels to drive actions to improve our products.
Job description
Core Responsibilities
- Lead our end-to-end market research strategy, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
- Employ a quantitative research skillset to develop a comprehensive understanding of our users and our market. You will be expected to serve as both a survey and statistical analysis expert for the Research team, employing advanced methods (e.g. DCM) where needed.
- Establish and run an impactful brand and sentiment measurement program, taking in multiple sources of data to synthesize, identify trends, and make recommendations across business organizations.
- Act as a strategic thought partner to business leaders, helping them define problem spaces and inform the development of new investments.
- Drive a culture of research and user-centricity across the organization by evangelizing research findings and promoting a deep understanding of our customers.
- Mentor and provide guidance to junior researchers, helping to build and scale our research practice.
Key Skills and Qualifications
- A PhD + 4 years of industry market research experience (ideally with experience in a fast-moving tech environment). Or a Masters + 7 years Or a Bachelors + 9 years
- Expertise in advanced quantitative market research methodologies.
- A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact from quantitative research.
- Experience in tracking survey research programs.
- Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
- Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
- A self-starter who is innately curious about human behavior and passionate about solving complex problems.
Requirements
- A PhD + 4 years of industry market research experience (ideally with experience in a fast-moving tech environment). Or a Masters + 7 years Or a Bachelors + 9 years
- Expertise in advanced quantitative market research methodologies.
- A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact from quantitative research.
- Experience in tracking survey research programs.
- Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
- Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams.
- A self-starter who is innately curious about human behavior and passionate about solving complex problems.
Benefits
- Equity compensation
- Medical, Dental & Vision
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave
- Carrot Fertility reimbursement
- 13 paid holidays
- Flexible PTO
- Employee Assistance Program
- Training and professional development
Company overview
Headway is a technology-driven mental health care platform that connects patients with therapists and mental health professionals. The company operates as a digital healthcare provider, focusing on making mental health services more accessible and affordable. Headway's platform streamlines the process of finding in-network therapists, handling insurance verification, and managing appointments, thereby reducing barriers to mental health care. The company works with a network of licensed therapists and counselors across various specialties, offering services for individuals, couples, and families. By leveraging technology to simplify administrative processes, Headway enables mental health professionals to focus more on patient care while expanding access to services for those seeking treatment. The platform addresses critical challenges in mental health care delivery, including insurance complexity, provider availability, and appointment scheduling efficiency. Headway represents the growing trend of digital health solutions that combine healthcare delivery with technology infrastructure to improve patient outcomes and provider experiences in the mental health sector.