Staffing Scheduler/Coordinator
Mass General Brigham
Summary
Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively.
Job description
Job Summary
Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively.
Essential Functions
- Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
- Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
- Ensures compliance with healthcare regulations, labor laws, and organizational policies.
- Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
- Utilizes scheduling software and tools to manage and optimize staff schedules.
- Provides support and guidance to staff regarding scheduling policies and practices.
- Facilitate communication between healthcare staff and management to address scheduling concerns.
- Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.
Requirements
- High School Diploma or Equivalent required
- Associate's Degree Healthcare Administration preferred
- Associate's Degree Related Field of Study preferred
- Customer service experience, preferably in a clinical setting
- Call Center/high volume practice experience preferred
- Electronic Medical Record Experience preferred
- 1-2 years experience in scheduling, administrative support, receptionist role, or customer service required
- 2-3 years experience in scheduling, administrative support, receptionist role, or customer service preferred
- Strong leadership and team-building skills
- Strong organizational and time-management skills
- Excellent communication and interpersonal skills
- Proficiency in scheduling software and Microsoft Office Suite
- Ability to handle multiple tasks and work in a fast-paced environment
- Ability to collect and analyze information and to devise and develop statistical analyses and reports
Benefits
- Career advancement opportunities
- Recognition programs
- Comprehensive benefits package
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.