Strategic Account Liaison (SAL), Rare Neurology - Northeast

Responsibilities and Skills

• Understand complex disease states and quickly learn and articulate complex clinical data and outcomes.
• Educate on disease state awareness, screening and diagnostic pathways, and urgency to prioritize and treat appropriate patients.
• Identify, develop, and maintain relationships with HCPs and Key Opinion Leaders as a credible clinical resource.
• Create positive prescribing experience through clear articulation and pull-through of access and patient support programs.
• Participate in conferences, congresses, and scientific meetings to educate on rare neurology disease states and treatments.
• Develop strategic account plans by mining and connecting insights from diverse data sources, customer feedback, and market intelligence.
• Navigate and engage key stakeholders within ALS Centers of Excellence to understand roles, obtain contacts, capture process flows, and pull through objectives.
• Navigate complex treatment logistics, including site of care, patient onboarding, and therapy initiation barriers.
• Experience with hospital purchasing, coding, reimbursement procedures, and uncovering process flows within accounts.
• Partner with Market Access and Patient Support to compliantly remove barriers to therapy.
• Experience with products/disease states where the patient journey involves many physicians, specialties, and sites of care prior to diagnosis.
• Thrive without a highly prescriptive operating model to identify, validate, and document local referral networks for ALS.
• Map the patient journey, identify barriers to earlier recognition, specialist referral, genetic testing, genetic counseling, and connection to treatment-capable centers.
• Partner with cross-functional teammates such as Thought Leads Liaisons, Medical Science Liaisons, Case Managers, and Leadership.
• Proactively engage with others, support healthy discussions, read others' emotions, and adjust communication to drive alignment.
• Demonstrate tenacity and innovative thinking while collaboratively driving consensus among stakeholders.
• Leverage Otsuka platforms and technology to share account contact information, document IDN process flows, and community referral patterns.
• Enthusiastically engage in meetings and training programs to understand brand strategy, messaging, disease state, and customer engagement tactics.
• Certify on approved clinical resources, messaging, business acumen trainings, compliance, and Otsuka's policies.