Strategic Account Liaison (SAL), Rare Neurology - Southwest

Responsibilities and Skills Sets Required

Clinical Acumen/Customer Engagement Experience

• Experience in understanding complex disease states, and ability to quickly learn and articulate complex clinical data and outcomes
• Educate on disease state awareness, educate on screening and diagnostic pathways, while instilling urgency to prioritize and treat appropriate patients
• Identify, develop, and maintain relationships with HCPs and Key Opinion Leaders, demonstrating a robust clinical acumen and regarded as a credible resource
• Create positive prescribing experience through clear articulation and diligent pull through of Otsuka access and patient support programs
• Participate in conferences, congresses, and other scientific meetings to educate on rare neurology disease state(s) and treatment(s)

Strategic Account Management/Business Acumen

• Experience developing strategic account plans by mining and connecting insights from diverse data sources, customer feedback, and market intelligence to drive regional strategy and execution
• Navigate and engage with key stakeholders within ALS Centers of Excellence to understand roles and responsibilities, obtain key contacts, capture and document process flows, and engage accordingly to pull through Otsuka's key objectives
• Navigate complex treatment logistics, including site of care considerations, patient onboarding, and therapy initiation barriers
• Experience with hospital purchasing, coding, reimbursement procedures and ability to uncover and follow process flows within a given account, while effectively articulating access specifics and partner closely with Market Access and Patient Support to compliantly remove barriers to therapy

Market Development

• Experience with products/disease states where the patient journey involves many physicians, specialties, and sites of care prior to a definitive diagnosis
• Ability to thrive without a highly prescriptive operating model to identify, validate, and document an understanding of local referral networks, including primary treaters, secondary treaters, and referral patterns for ALS
• Ability to map the patient journey, identifying barriers to earlier recognition, specialist referral, genetic testing, genetic counseling and connection to treatment-capable centers, along with formulating solutions and relationships to address those gaps

Collaboration and Teamwork

• Partner with cross-functional teammates, such as Thought Leads Liaisons, Medical Science Liaisons, Case Managers, Leadership, etc. to understand and address the unique needs of customers and patients, ensuring the customer experience is held to the highest standards
• Proactively engages with others, supports healthy discussions, reads others' emotions, adjusts communication and approach, to drive alignment and advance business objectives
• Demonstrate tenacity and innovative thinking, while collaboratively driving consensus amongst stakeholders
• Leverage Otsuka platforms and technology to share account contact information, document IDN process flows, and community referral patterns

Training

• Enthusiastically engage in meetings and training programs to understand brand strategy, messaging, disease state, and customer engagement tactics to then effectively implement in assigned region of responsibility
• Certify on approved clinical resources, messaging, business acumen trainings, compliance and Otsuka's policies, and all applicable HCP and patient engagement policies

Qualifications

• Valid U.S. driver's license and driving record in compliance with company standards
• Bachelor's Degree Preferred
• 10+ (minimum 8) years of experience in Biotech/Pharma commercial field strategic roles across the following competencies:
• Experience in new product launches
• Center of Excellence and IDN Navigation, including KOL engagement
• Rare and/or Ultra-Rare Disease experience
• Cross-functional field team coordination
• Background in rare neurology, CAR-T, Gene Therapy account management strongly preferred
• Advanced clinical degrees prioritized (BSN, RN, etc.) but not required
• Proven track record of success as demonstrated by consistent high ranking (Top 30%) over minimum 2+ years, achievement awards, etc.
• Must reside in Region

Competencies

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.