Strategic Account Specialist
Cadence Inc
Summary
The Staunton VA onsite Strategic Account Specialist is a highly visible, results-driven role responsible for managing and growing key customer relationships while ensuring flawless execution of customer commitments. This individual serves as the primary operational liaison for strategic accounts, driving customer satisfaction, retention, revenue growth, and operational performance.
Job description
Key Responsibilities
- Own relationships with assigned strategic accounts and serve as the primary point of contact for operational and commercial matters.
- Build credibility and trust through responsiveness, execution, and consistent delivery of commitments.
- Develop a thorough understanding of customer business objectives, operational requirements, and future needs.
- Identify opportunities to strengthen partnerships, expand business, and create additional value for customers.
- Own the full order management lifecycle, ensuring accuracy, responsiveness, and proactive communication.
- Commit delivery dates and quantities while ensuring alignment between customer expectations and operational capabilities.
- Monitor demand changes, capacity risks, and supply challenges, driving timely resolution and customer communication.
- Hold internal stakeholders accountable for meeting commitments and escalating issues when necessary.
- Drive customer retention through exceptional service, problem resolution, and proactive account management.
- Conduct regular business reviews and customer meetings focused on performance, risks, opportunities, and continuous improvement.
- Partner with customers to identify solutions that support their success while driving business growth for Cadence.
- Pursue opportunities to increase revenue through expanded programs, additional services, and new business development.
- Analyze customer concerns, recurring issues, and service gaps to identify improvement opportunities.
- Lead cross-functional initiatives to improve responsiveness, reduce waste, increase efficiency, and enhance customer experience.
- Develop and implement standardized processes that improve consistency and scalability across the organization.
- Measure and communicate the effectiveness of improvement initiatives through data and outcomes.
- Advocate for customer needs across Operations, Engineering, Quality, Planning, and Sales.
- Translate customer feedback into actionable recommendations for process, product, and service improvements.
- Build alignment among internal stakeholders to ensure customer requirements are understood and executed effectively.
Requirements
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field preferred.
- Minimum 5 years of experience in strategic account management, customer operations, supply chain, program management, or a related customer-facing role within a manufacturing environment.
- Proven track record of delivering measurable results in customer satisfaction, account growth, business retention, operational performance, or process improvement.
- Demonstrated ability to influence cross-functional teams and drive accountability without direct authority.
- Strong analytical skills with experience using data to identify risks, solve problems, and drive decision-making.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Experience managing high-priority customer accounts in a fast-paced, deadline-driven environment.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career advancement opportunities
Company overview
Cadence Inc is a leading vertically integrated medical device contract manufacturing organization serving the medical device, diagnostics, and drug delivery markets worldwide. Founded in 1985 and headquartered in Staunton, Virginia, the company employs approximately 800 people across multiple locations in the United States and Costa Rica. Cadence provides comprehensive end-to-end manufacturing solutions, from early-stage product design and development collaboration through complete manufacturing and full supply chain management. The company specializes in precision engineering for complex medical devices, including micro-needles for drug delivery, surgical instruments, and assemblies for robotic surgery. With ISO 13485 certification and FDA registration across its facilities, Cadence serves top medical device and pharmaceutical OEMs, focusing on cardiovascular, diabetes care, ophthalmology, and robotic-assisted surgery markets. The company's vertically integrated approach combines design support, engineering expertise, ultra-high-precision manufacturing, in-house tooling, and full-scale production under one roof, enabling tighter quality control, faster timelines, and more dependable paths to commercialization for medical innovations.