Strategic Account Specialist - Dialysis

Job Overview

This position will be responsible for managing the day-to-day activities of key existing national and regional multi-site dialysis corporate accounts. This role will be providing a variety of sales operational activities in line with the dialysis strategic plan, customer agreements and to drive customer satisfaction. Assists customers both corporately and individually at the facility level with various aspects of account support and maintenance including ordering, product information, pricing, inventory activities, project management and customer service-related issues.

Key Responsibilities

• Responsible for corporate relationship with mid-level management and teams within assigned key dialysis accounts. Promotes initiatives that optimize key metrics that positively impact company profitability.
• Responsible for responding to day-to-day inquiries regarding products, potential alternative products, pricing, specific purchase orders/deliveries, special orders, new clinic development and customer service-related issues. Assists in resolving escalated customer service issues/requests and supports the customer service team as required.
• Daily liaison with internal teammates to provide pertinent information and communicate situational directives.
• Produces and analyzes reports on a routine and ad hoc basis on sales, trending, product demand, order efficiency, cost and price changes.
• Assists in daily inventory monitoring and backorder management. Communicates both internally and externally around inventory and backorder management. Oversees product forecasting, product transitions, regulatory issues, product issues and works closely with inventory management team on needs of key accounts.
• Provides product related support including supplier relations, product inquiries, creates sell sheets and researches alternate items when needed.
• Assists with contract linkage, pricing and sales plan reviews and other operations functions.
• Responds to customer's concern in a timely fashion, takes appropriate actions to ensure customer issues/opportunities are communicated to appropriate personnel.
• Manages multiple customer projects at any given time.
• Attends all meetings and participates in all training programs as required.
• Participates in special projects and performs other duties as required.

Specific Knowledge & Skills

• Understanding of healthcare industry trends and multi-site operations
• Demonstrate ability to provide support on account strategy plans

General Skills & Competencies

• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Basic conflict resolution skills
• Developing professional credibility