Strategic Operations Senior Associate

The Opportunity

As Abby Care continues to expand our ability to support caregivers across the nation, so do the teams that support this growth! We are seeking a dynamic and mission driven individual to join us as a Strategic Operations Senior Associate, reporting into the Market Operations Manager/General Manager of Arizona. As a founding member of our Arizona team, you'll have the opportunity to first hand be part of a startup team that is building the playbook for tech enabled family caregiving in the state. In this role you'll be a critical operator-analyst driving our most important initiatives in Arizona. This is a high-impact, field-informed role for someone who thrives on turning ambiguity into execution. You'll dive deep with local ops and HQ platform teams to architect and scale core workflows, eliminate friction, and lift service quality, using data to set the bar, allocate resources, and guide scaling initiatives. Biased for action, you'll tackle everything from 0→1 launches and process re-engineering to frontline enablement and experience design, then translate insights into crisp, actionable plans. You have a track record of building systems, shipping results on tight timelines, and elevating teams without formal authority, with a passion for identifying opportunities to drive improvement in everything we execute. If you are excited about the opportunity to join a team that is building from the ground up, this role offers a hands-on path to outsized ownership and operational leadership, and we'd love to hear from you. This is a Full-Time Hybrid position based in Phoenix.

What you'll work on

• Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.
• Engineer and scale core processes: Systematically build, optimize, and scale new and existing operational workflows—constantly reduce friction and drive efficiency while keeping patient/customer delight at the center.
• Run the business 'by the numbers': Own metrics that matter—set aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes.
• Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.
• Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
• Champion frontline and customer experience: Manage, motivate, and mentor care ops teams (local and remote)—solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators.
• Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

What you'll have

• 4+ years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.
• Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.
• Proven track record of independently leading complex initiatives or programs from zero to one.
• Demonstrated ability to operate with autonomy in ambiguous environments and drive results across multiple stakeholders.
• Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives.
• Executive presence and strong cross-functional influence, with the ability to represent operational priorities and drive alignment across teams.
• A desire to transition from a purely analytical role to a hands-on, operational leadership position. You are looking to build and scale a business, not just analyze it.