Street Outreach Advisor
Pacific Health Group
Summary
Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports.
Job description
This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands-on role in turning community connections into meaningful care access.
Community Partnerships
- Identify and prioritize community-based organizations across more than 100 categories within assigned local markets.
- Build and maintain referral-generating partnerships that support access to Enhanced Care Management, Community Supports, Behavioral Health, Street Medicine, and Case Health Worker services.
- Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals.
Field Outreach
- Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach.
- Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement.
- Balance relationship building with consistent follow-through to support steady referral activity.
Coordination and Documentation
- Accurately document outreach activity, referrals, and partnerships in CRM tools.
- Coordinate with internal care teams to ensure referrals are tracked and closed-loop.
- Share observations and insights from the field to inform outreach strategy and improvement.
Success Measures
- Consistent referral generation and growth within assigned territory.
- Strong and sustained community partnerships across priority service categories.
- Accurate and timely CRM documentation and referral tracking.
- Increased community awareness and engagement with PHG services.
- Positive collaboration and feedback from internal care teams and external partners.
Requirements
- Street Outreach Advisors are expected to enroll 12 new members per day.
- Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work.
- Comfort working independently in a fast-paced, community-facing environment.
- Ability to manage outreach activity, relationships, and follow-through across multiple partners.
- Strong organizational skills and comfort using mobile tools and CRM systems.
- Valid California Driver's License and active auto insurance meeting CA requirements
- Reliable personal vehicle for daily work use
- Successful completion of background check (including MVR)
- Must be able to travel up to 60-70% within the county to conduct in person visits
- Must successfully complete a Testlify skills assessment
- Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received
- Must have effective Time Management skills
- Must have internet speed of - 300+ mbps download and 25+mbps upload
- Must be proficient in technology, including documentation systems, case management platforms, and communication tools
Benefits
- Paid Time Off
- Holidays
- Volunteer time
- Bereavement
- Medical coverage
- FSAs
- Disability and EAP
- 401(k)
- Stipends
- Professional Development
- Employee discounts
- Team events
- Growth opportunities
Company overview
Pacific Health Group is a leading healthcare management organization based in Carlsbad, California, dedicated to transforming lives through integrated whole-person care. Founded in 2023, the company specializes in providing comprehensive healthcare solutions with a focus on Medicaid populations across multiple states. Their innovative approach addresses the complete spectrum of health needs by combining exceptional managed medical care with comprehensive behavioral health services, vital social support programs, and essential housing navigation services. Pacific Health Group operates through locally managed health plans and strategic partnerships, emphasizing patient-centered care, cultural responsiveness, and community well-being. The organization's Enhanced Care Management programs coordinate medical, behavioral, and social services to meet complex patient needs, while their community support initiatives address upstream drivers of health outcomes. With a team of 51-200 dedicated professionals, Pacific Health Group serves thousands of members by breaking down barriers to healthcare access and creating pathways to wellness that extend beyond clinical settings. Their mission centers on elevating community health through compassionate, equitable, and individualized care that empowers people to achieve their highest potential for life.