Studio Manager

The Role

Lead our FACEGYM studios at Saks & Nordstrom. FACEGYM is already bringing its signature facial fitness experience to clients at Saks Fifth Avenue and Nordstrom in New York, and we're looking for an experienced Studio Manager to lead both locations.

You'll inspire and develop a high-performing team, deliver exceptional client experiences, drive commercial performance, and build strong relationships with our retail partners. From growing membership and client loyalty to ensuring operational excellence, you'll play a key role in the continued success of our New York business.

What You'll Own

Lead and grow the business

• Drive the continued success of the West Hollywood studio, ensuring exceptional operational standards and client experience every day.
• Build strong local relationships through networking, partnerships, outreach and community marketing.
• Plan and host community events, member activations and brand partnerships that drive new client acquisition and membership growth.

Grow membership and loyalty

• Champion the membership program by promoting its benefits, encouraging sign-ups, and making sure every team member can speak to it confidently.
• Keep a sharp focus on client loyalty, occupancy and rebooking, inspiring the team to keep raising the bar on their own goals.
• Coach the team to strengthen client conversations at every stage of the workout, making the most of every opportunity to grow revenue.

Deliver an exceptional experience

• Ensure every workout is delivered to protocol, consistently, so clients get instant and long-term results they can see and feel.
• Confidently manage and resolve client complaints and challenges, in studio and over the phone.
• Keep building the team's knowledge of skincare, products and workouts so expertise shows in every interaction.

Run a tight operation

• Manage studio inventory so you're always stocked with the products and tools needed for the full range of workouts.
• Uphold health and safety guidelines, including the sterilization and storage of all equipment, and keep the studio and workstations clean and presentable.
• Stay proficient in the Zenoti system for accurate bookings, reporting and team usage, and operate point of sale systems, card machines and tills efficiently.
• Complete and check all required studio and team paperwork, uphold grooming and hygiene standards across the team, and support other locations where the wider business needs you.

Who You Are

• Extensive experience managing a team in a fast-paced, service-led environment, with fitness, beauty or wellness a strong advantage.
• A motivational leader who brings out the best in people and inspires high performance and engagement.
• Entrepreneurial and hands-on, with the drive to build something from the ground up. Experience opening or launching a new studio, store or hospitality space is preferred.
• A natural community builder, with experience running local events, activations or partnerships that grow brand awareness and business.
• Commercially sharp and comfortable with numbers, KPIs and financial data, with a talent for turning targets into results.
• Calm under pressure, an excellent communicator and negotiator, and someone who thrives on tight deadlines and a busy studio floor.