Studio Manager
Heyday Skincare - Cobble Hill
Summary
As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.
Job description
Job Summary
As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.
Responsibilities
Team & Shop Management
- Manage and develop 25+ team members, creating a culture of ownership and results
- Provide high-level service and hospitality to clients, both internally and externally
- Manage all day-to-day tasks and operations from the front of house to back of house
- Build and foster relationships with employees and clients
- Celebrate team wins and show gratitude daily
People Planning & Staffing
- Identify and develop high-potential employees to create a bench of talent across all roles
- On-board, develop and train all employees from Client Experience Leads to Asst Managers and Asst Managers to Managers
- Provide in the moment and developmental feedback and coaching to all members to set and achieve goals
Business Acumen
- Drive revenue through scheduling optimization and shop utilization
- Drive client loyalty through ongoing Memberships
- Assist in the development of business plans to achieve shop forecasts and goals
- Partner with Marketing to develop new client acquisition and retention plans
- Help manage the shop’s P&L to increase revenue and manage expenses
Qualifications
- Proven experience owning P&L and financial performance targets in the health & wellness industry
- Deep respect for and understanding of client experience drivers and hospitality
- Proven track record working with hourly workforce
- Some beauty or spa experience is an advantage
- Basic knowledge of employment law, policies, processes and programs
- Proficient computer/Microsoft skills, including Excel/Google Sheets
- Ability to travel overnight and/or between Shops
- Flexible to work days, nights, weekends and holidays to meet the needs of the business
- College degree preferred
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Requirements
- Proven experience owning P&L and financial performance targets in the health & wellness industry
- Deep respect for and understanding of client experience drivers and hospitality
- Proven track record working with hourly workforce
- Some beauty or spa experience is an advantage
- Basic knowledge of employment law, policies, processes and programs
- Proficient computer/Microsoft skills, including Excel/Google Sheets
- Ability to travel overnight and/or between Shops
- Flexible to work days, nights, weekends and holidays to meet the needs of the business
- College degree preferred
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Benefits
- Competitive Salary
- Monthly Bonus Potential
- Shop Manager Bonus
- Discounted Facials
- Friends & Family Discount
- 35% Product Discount
- Medical, Dental & Vision
- Paid Time Off
Company overview
Heyday Skincare is a modern facial spa and skincare service provider operating in the Cobble Hill neighborhood. The company specializes in professional facial treatments and personalized skincare services designed to help clients achieve healthy, radiant skin. As part of the Heyday Skincare network, the Cobble Hill location offers a range of services including customized facials, skin analysis, and expert skincare consultations. The business operates on a membership model that provides clients with regular, affordable access to professional skincare treatments. Heyday focuses on making professional skincare accessible and approachable, combining clinical expertise with a relaxing spa experience. The company employs licensed estheticians who provide personalized treatment plans based on individual skin concerns and goals. Heyday Skincare represents a new approach to skincare services, bridging the gap between medical aesthetics and traditional spa treatments while maintaining an emphasis on education and preventive skincare practices.