Study Participant Recruiter
Headlands Research
Summary
We're seeking temporary full-time remote Study Participant Recruiters to help us enroll participants for studies over the next 90 days (approximately). There is the possibility of extending the length of time. The Patient Recruitment Specialist will work remotely and be responsible for all subject recruitment-related activities for assigned clinical trials. This includes but is not limited to mastery of protocol-specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.
Job description
Responsibilities
- Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
- Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
- Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
- Develop and maintain working knowledge of assigned medical indications
- Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
- Ensure accurate collection and entry of patient information into the relevant databases while on the phone
- Ensure courteous and efficient service is provided to all callers
- Support other members of your team as well as cross-functional team members
- Attend and contribute to department meetings
- Performing other administrative tasks, as required
Requirements
- Bilingual in English and Spanish preferred, but not required
- Bachelor's degree, Associate's degree, or equivalent education or experience preferred
- Prior experience delivering excellent customer service is required; call center experience a plus
- Medical terminology knowledge a plus
- Prior inside sales experience a plus
- Experience with Salesforce a plus
- Passion for communicating with people required
- Possess exceptional organizational skills and attention to details
- Display excellent verbal and written communication skills
- Able to quickly adapt to changes in responsibilities, workloads and priorities
- Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
- Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
- Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
- Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
- Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics
Requirements
- Bilingual in English and Spanish preferred, but not required
- Bachelor's degree, Associate's degree, or equivalent education or experience preferred
- Prior experience delivering excellent customer service is required; call center experience a plus
- Medical terminology knowledge a plus
- Prior inside sales experience a plus
- Experience with Salesforce a plus
- Passion for communicating with people required
- Possess exceptional organizational skills and attention to details
- Display excellent verbal and written communication skills
- Able to quickly adapt to changes in responsibilities, workloads and priorities
- Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
- Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
- Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
- Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
- Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Paid Time Off (PTO)
- Disability insurance
- Accident insurance
- Life insurance
Company overview
Headlands Research is a clinical research organization (CRO) specializing in the management and execution of clinical trials for pharmaceutical, biotechnology, and medical device companies. As a contract research organization, Headlands Research provides comprehensive clinical trial services including study design, site management, patient recruitment, data collection, regulatory compliance, and clinical monitoring. The company operates within the clinical research services sector, focusing on facilitating the development of new medical treatments and therapies through rigorous scientific methodology and regulatory expertise. Headlands Research plays a critical role in the drug development pipeline by ensuring that clinical trials are conducted according to Good Clinical Practice (GCP) standards and regulatory requirements. Their services help accelerate the translation of scientific discoveries into approved medical treatments that can benefit patients worldwide. The organization's work spans various therapeutic areas and contributes to advancing medical knowledge while maintaining high ethical standards in clinical research.