Supervisor - Laboratory Shipping Operations

Position Summary

The Supervisor - Laboratory Shipping Operations is responsible for overseeing all clerical and ancillary duties and ensuring that specimens are being managed appropriately and returned in a timely manner. They have direct line supervision of all Laboratory Shipping Specialists, managing employee schedules and training, as well as, resolving any professional conflicts that may arise. The supervisor troubleshoots any problems with workflow, manages specimen turnaround times, and communicates directly with management regarding exceptions, varied timelines, etc.

They are also responsible for managing all regulatory activities, enforcing consistent adherence to required regulatory guidelines to ensure the highest quality and consistency of services. While maintaining job functions, the Supervisor of Laboratory Shipping Operations also interacts with other departments to ensure an optimal case flow is consistently achieved and all standard laboratory procedures and policies are followed.

Job Responsibilities

• Supervise all Laboratory Shipping Specialists - provide mentorship and coaching; performance management; oversee training and task scheduling; lead routine one-on-one meetings; resolve interpersonal conflicts; review/approve time-off requests and payroll.
• Resolve employee relations issues and recommends disciplinary action when required.
• Oversee all case workflow activities; provide direction to team based on department needs.
• Adhere to the laboratory's quality control policies, documents all quality control activities, instrument and procedural calibrations and maintenance performed.
• Follow the laboratory's established policies and procedures whenever test systems are not within the laboratory's established acceptable level of performance.
• Assist with the tracking, accumulation, and computation of performance metrics.
• Ensure Block Returns has adequate inventories of supplies.
• Act as first point of contact on questions. Keeps team informed of new processes and general updates.
• Assist in the cleaning and maintenance of the Block Returns space and applicable equipment/resources.
• Log appropriate information into the Laboratory Information System (LIS) and other logs as necessary.
• Responsible for Quality Assurance (QA)/Quality Control (QC) of cases moving through the laboratory.
• Develop new protocols and SOPs to address problems and improve quality and safety within the laboratory.
• Effectively manage complex cross-functional operational activities within and outside the lab with a high degree of independence and strong managerial judgment.
• Manage/Assist in the training of new-hires and peers.
• Proficient in troubleshooting problems and successfully maintains workflow in the lab.
• Assist as needed to perform other related duties and special projects to support the laboratory as required.
• Accept other duties as assigned.

Required Qualifications

• High School diploma or equivalent.
• Two years' experience in general laboratory operations.

Preferred Qualifications

• Bachelor's degree in a scientific discipline.

Physical Demands

• Must possess ability to sit, stand, and/or work at a computer for extended periods of time.
• May have exposure to blood-born pathogens, extreme temperatures, high noise levels, fumes and bio-hazardous material/chemicals including formalin in the lab environment.
• Visual acuity and analytical skill to distinguish fine detail; ability to pass a visual color discrimination test.
• Must possess ability to perform repetitive motion.
• Ability to lift up to 30 pounds.

Other

• This position requires periodic travel and some evenings, weekends and/or holidays.