Supervisor Patient Flow and Staffing Office
Lehigh Valley Health Network
Summary
The Supervisor Patient Flow and Staffing Office is responsible for daily operational, process, and performance management of the enterprise-wide Patient Flow and Staffing Office. Specifically, the Supervisor will collaborate with colleagues and leaders from medicine, nursing, staffing, patient logistics, case management, utilization review, environmental services, emergency communications, emergency medical services, and operations across all campuses on a daily basis to optimize and coordinate patient care. This includes oversight of staffing and patient logistics staff, including bed management. Collaborates with the Transfer Center to help facilitate throughput. This position also has responsibility for hospital capacity monitoring and root-cause analysis of problems to drive real-time interventions and solutions and to facilitate safe, efficient, and quality patient care throughout the system. The Supervisor will have an integral role in the oversight and strategy development of the Patient Flow and Staffing Office, focusing both on daily operations and ongoing performance improvement and quality assurance.
Job description
Job Duties
- Responsible for providing leadership to, and direct oversight of, staffing and patient logistics colleagues.
- Expedite, prioritize, synchronize, and mediate issues or barriers related to patient throughput, serving as an escalation point for problem resolution.
- Continually work to improve operating mechanisms within the Command Center and foster collaboration and issue resolution amongst the multidisciplinary teams within the center.
- Identify process improvement strategies to improve patient flow, system balance, and management of surge volumes.
- Represent the capacity command center in campus operations huddles and lead system capacity huddles as needed.
- Provides a visible, professional leadership presence for the capacity command center by partnering with leadership from the inter-professional teams to collaboratively foster a positive, team-based work environment.
- Manage additional projects as they relate to staffing, patient throughput and hospital operations.
Minimum Qualifications
- Bachelor’s Degree in Nursing, Management, Business administration, Healthcare or Public Administration, Public Health, Social Work, or a related field.
- 3 years experience in nursing
- 2 years experience in healthcare supervision, administration, or hospital operations.
- Demonstrated creative problem solving with ability to synthesize evidence based best practice in a variety of settings.
- Excellent written and verbal communication skills.
- Self-driven leader with high level of interpersonal, problem solving, and analytical skills.
- Demonstrated ability to facilitate and lead work groups and projects.
- Familiarity with the Microsoft Office product Suite, including Word, Outlook, Excel, PowerPoint, and Visio.
- BLS - Basic Life Support AHA - American Heart Association
- RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire
Preferred Qualifications
- Master’s Degree in Nursing, Management, Business administration, Healthcare or Public Administration, Public Health, Social Work, or a related field.
- Proficiency with Epic and demonstrated comfort with technology utilized throughout the patient care processes.
Requirements
- Bachelor’s Degree in Nursing, Management, Business administration, Healthcare or Public Administration, Public Health, Social Work, or a related field.
- 3 years experience in nursing
- 2 years experience in healthcare supervision, administration, or hospital operations.
- Demonstrated creative problem solving with ability to synthesize evidence based best practice in a variety of settings.
- Excellent written and verbal communication skills.
- Self-driven leader with high level of interpersonal, problem solving, and analytical skills.
- Demonstrated ability to facilitate and lead work groups and projects.
- Familiarity with the Microsoft Office product Suite, including Word, Outlook, Excel, PowerPoint, and Visio.
- BLS - Basic Life Support AHA - American Heart Association
- RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.