Supervisor, Payment Posting - Remote
QualDerm Partners
Summary
This position completes tasks associated with posting, adjusting, and monitoring patient accounts receivable. Position proactively researches, identifies, and rectifies any circumstance affecting delayed submission or payment of accounts. Position communicates accounts receivable issues proactively to management to ensure compliance and accuracy. Position performs various administrative and clerical duties needed to support revenue cycle functions as needed. Position provides daily oversight and leadership to the Posting Leads and Specialists for all regions. Position reports to the Director, Cash Management.
Job description
Position Summary
This position completes tasks associated with posting, adjusting, and monitoring patient accounts receivable. Position proactively researches, identifies, and rectifies any circumstance affecting delayed submission or payment of accounts. Position communicates accounts receivable issues proactively to management to ensure compliance and accuracy. Position performs various administrative and clerical duties needed to support revenue cycle functions as needed. Position provides daily oversight and leadership to the Posting Leads and Specialists for all regions. Position reports to the Director, Cash Management.
Essential Responsibilities
- Manages time to complete work in timely manner and be a team player.
- Meets productivity requirements as established by organization and external benchmarks.
- Completes posting of all payments and adjustments at the patient account level in a timely and accurate manner. Also ensures accurate month-end balancing. Responsible for ensuring all regions meet month end.
- Proactively engages other operational personnel to review and resolve issues as needed.
- Provides professional assistance for patient billing calls.
- Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
- Keep up-to-date with current with payer guidelines and reimbursement policies (basic knowledge).
- Maintains strict confidentiality.
- Communicates with team members in a courteous, professional, cooperative, and mature manner.
- Treats staff, physicians, visitors and patients with dignity and respect.
- Adheres to Code of Conduct and Mission & Value Statement.
- Manages day-to-day operations and procedures related to posting.
- Provides oversight for patient collections (bad debt internal and external) all regions.
- EFT/ERA set-up.
- Monitor analytics production reports
- Creates workflows for optimal productivity and efficiency.
- Primary contact for posting leads, managers, accounting, etc.
- External site management. (Alle, Care Credit, etc)
- Manages employee hiring, training, performance reviews, productivity monitoring, time off/scheduling, performance management. Provides direct oversight for all of the posting leads.
- Lead monthly team meetings.
- Participates in audit and process improvement projects.
- Maintains regular and predictable attendance.
- Performs other essential duties as assigned.
- Travels to locations as applicable.
Requirements
- High school diploma or GED required; associate degree in a related field strongly preferred.
- Five years of payment-posting experience in a medical setting.
- Minimum of two years of leadership experience.
- Knowledge of third-party billing and collection requirements, including Medicare, Medicaid, and managed care.
- Extensive experience posting recoupments and reversals.
- Ability to read and interpret Explanations of Benefits (EOBs).
- Strong communication, critical-thinking, negotiation, and multitasking skills.
- Professional, team-oriented, and results-driven.
- Ability to handle complaints diplomatically and perform effectively under pressure.
Benefits
- Competitive Pay
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Paid Time Off
- Paid Holidays
- Life Insurance
- Short-term Disability
- Long-term Disability
- Accident Insurance
- Critical Illness Insurance
- Identity Theft Protection
- Employee Assistance Program
- Employee Discounts
- Referral Bonus Program
Company overview
QualDerm Partners is a specialized dermatology healthcare organization focused on providing comprehensive skin care services through a network of dermatology practices. The company operates as a partnership model that brings together dermatologists and skin care specialists to deliver high-quality medical, surgical, and cosmetic dermatology services. QualDerm Partners supports independent dermatology practices with operational infrastructure, administrative services, and business management expertise while allowing physicians to maintain clinical autonomy. The organization's mission centers on improving patient access to dermatological care through practice consolidation and operational efficiency. By partnering with dermatology practices across various regions, QualDerm Partners aims to enhance the quality of skin care delivery while addressing the growing demand for dermatological services in the healthcare market. The company represents a modern approach to dermatology practice management that combines clinical excellence with business optimization.