Supervisor, Quality Operations (Onsite - Acton, MA)
Insulet Corporation
Summary
This role is a hands-on Quality Supervisor/Lead responsible for managing and developing a team of Quality Technicians while ensuring manufacturing products meet quality and regulatory standards. The position oversees daily team activities, performance metrics, training, scheduling, and employee development, while also supporting inspections, quality documentation reviews, nonconformance investigations, equipment troubleshooting, and continuous improvement initiatives. Working closely with Quality Engineers, the individual helps maintain inspection and testing procedures, recommends process improvements, approves technician work, and drives compliance with quality systems.
Job description
Responsibilities
- Hires, manages, and mentors direct reports including daily interactions and performance reviews.
- Provides leadership to team members, including training support on processes and procedures.
- Schedules work of direct reports to achieve business goals and objectives.
- Establishes and tracks daily team metrics to ensure performance targets are achieved.
- Performs complex tasks to ensure compliance with quality standards.
- Works with Quality Engineers and other team members to ensure effective inspection and test procedures are implemented and maintained.
- Works on the development of standards to meet quality specifications and recommends procedural changes.
- Collaborates with Quality Engineers with equipment troubleshooting and failure analysis.
- Reviews applicable DHR documentation including inspection records, non-conformances, and deviations.
- Manages, facilitates, and participates in continuous improvement projects.
- Approves / signs-off work of Quality Technicians.
- Performs other duties as assigned.
Education and Experience
Minimum Requirements: Bachelors degree or equivalent experience; Combined 5 years of Quality Technician and/or supervisory experience.
Preferred Skills and Competencies
- Education and/or experience in an engineering, technical or scientific discipline.
- Prior experience working in a regulated industry such as Quality System Regulations 21CFR820 and/or ISO 13485.
- Ability to handle team interpersonal conflicts and find an acceptable resolution.
- Effective verbal communication and excellent technical writing skills.
- Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision.
- Experience creating and analyzing trend and pareto charts.
- Experience or certification in Lean Six Sigma, SPC, ASQ, and/or ISO process controls.
- Excels at generating and maintaining organized and accurate records.
- Experience with Microsoft software.
- Prior supervisory / team leadership experience.
Physical Requirements
- Sitting 30%, Standing 70%
- Occasional handling (push/pull) and/or lifting up to 50lbs
- Ability to operate inspection hand tools and instrumentation
Requirements
- Bachelors degree or equivalent experience
- Combined 5 years of Quality Technician and/or supervisory experience
- Education and/or experience in an engineering, technical or scientific discipline
- Prior experience working in a regulated industry such as Quality System Regulations 21CFR820 and/or ISO 13485
- Ability to handle team interpersonal conflicts and find an acceptable resolution
- Effective verbal communication and excellent technical writing skills
- Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
- Experience creating and analyzing trend and pareto charts
- Experience or certification in Lean Six Sigma, SPC, ASQ, and/or ISO process controls
- Excels at generating and maintaining organized and accurate records
- Experience with Microsoft software
- Prior supervisory / team leadership experience
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Employee Wellness Programs
- Incentive Compensation
Company overview
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company headquartered in Acton, Massachusetts, founded in 2000 with a mission to improve the lives of people with diabetes. The company specializes in developing, manufacturing, and marketing the revolutionary Omnipod Insulin Management System, which provides a unique alternative to traditional insulin delivery methods. The Omnipod system features a tubeless, disposable wearable Pod that delivers up to three days of continuous insulin without the need for needles or tubing. Insulet's flagship product, the Omnipod 5 Automated Insulin Delivery System, integrates with continuous glucose monitors to manage blood sugar levels automatically, eliminating multiple daily injections and fingersticks. With operations spanning 25 countries across North America, Europe, the Middle East, and Asia Pacific, Insulet has established itself as a global leader in diabetes management technology. The company employs between 1,001-5,000 professionals dedicated to advancing diabetes care through innovative medical device solutions.