Supervisor, Room Service
University of Arkansas for Medical Sciences
Summary
The Room Service Ambassador Supervisor is responsible for supervising 5 FTE and 2 PRNs, plus functioning as a Room Service Ambassador as needed. The Room Service Ambassador Supervisor is a "point person" for the patient food room service model.
Job description
Supervises the Room Service Ambassadors who are responsible for assisting patients with menu selection and ensuring that patients receive meals and nourishments in accordance with physician-prescribed diets, food allergies, and preferences. They provide excellent customer service to ensure department quality initiatives and goals are met.
Responsibilities
- Perform the same duties as a Room Service Ambassador along with supervising and sharing duties with the Assistant Director of Patient Foods Services
- Listen to calls, assist as needed, and monitor the call queue.
- Responsible for coordinating daily lunch/break assignments for operators
- Perform training for all new call center operators, in addition to training all operators for any update changes/information as it relates to our area.
- Responsible for keeping managers updated on all employee-related issues and changes as it affects the department.
- Work with all departments across campus as it relates to patient food services
- Keep time and attendance records for the call center operators and assist with payroll duties as it relates to the call center operators.
- Coordinate and conduct 90-day evaluations as it relates to new hires.
- Assist the Assistant Director of Patient Foods Services in completing annual evaluations.
- Perform other duties as assigned.
Requirements
- High School Diploma/GED plus two (2) years of experience.
- One (1) year of experience in a supervisory/lead role preferred.
- Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and copiers.
- Must be customer focus driven with excellent verbal communication skills.
- Two years of specialized training in customer service and/or healthcare service or experience in a food service or patient care setting desirable, or college coursework in clinical nutrition or nutrition therapy may be substituted for work experience
- Ability to multitask due to handling a heavy daily call volume in addition to assisting other operators with questions and being a resource for them, dietitians, and clinical staff
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Holiday Leave
- Vacation Leave
- Sick Leave
- Education Discounts
- Retirement Plan With Employer Matching
- Basic Life Insurance
- Career Training
- Educational Opportunities
- Merchant Discounts
- Prescription Delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.