Support Analyst - Syspro
Harmar Mobility LLC
Summary
This position provides assistance, advice, and solutions for standard to moderately complex ERP issues, ensure timely resolution of client requests, and contribute to team knowledge sharing. Responsible for maintaining service quality and supporting continuous improvement initiatives.
Job description
Key Responsibilities
- Resolve standard to moderately complex technical issues and support requests
- Document solutions and contribute to knowledge base maintenance
- Follow established procedures and escalation protocols
- Maintain accurate case management and tracking records
- Participate in team meetings and knowledge sharing sessions
- Support testing of system updates and maintenance activities
- Assist with user training and documentation creation
- Handle client communications and status updates
- Collaborate with team members on problem resolution
- Contribute to process improvement suggestions
- Liaise with the software development team to solve problems or redirect them to the relevant parties
- Support in response to functional issues
Qualifications
- Requires a NQF 4 level of education
- Bachelor's degree in Computer Science or Computer Engineering advantageous
- SYSPRO ERP certifications preferred
Experience
- 2-3 years experience in software design, testing, and/or troubleshooting
- Experience in customer service or client-facing roles
- Experience with ticketing systems and case management
- SYSPRO ERP experience preferred
Skills and Knowledge
- Good understanding of ERP systems and business processes
- Solid troubleshooting and problem-solving skills
- Knowledge of basic database concepts and reporting
- Familiarity with common integration methods
- Understanding of user access management and security
- Basic knowledge of system administration concepts
- Organized
- Ability to manage tight deadlines
- Strong interpersonal skills
- Ability to work efficiently in a broad cultural spectrum
- Communication skills
- SYSPRO knowledge
- Industry knowledge
- Microsoft Office, Microsoft SQL, SYSPRO Reporting Services
- Business processes
Requirements
- Requires a NQF 4 level of education
- Bachelor's degree in Computer Science or Computer Engineering advantageous
- SYSPRO ERP certifications preferred
- 2-3 years experience in software design, testing, and/or troubleshooting
- Experience in customer service or client-facing roles
- Experience with ticketing systems and case management
- SYSPRO ERP experience preferred
- Good understanding of ERP systems and business processes
- Solid troubleshooting and problem-solving skills
- Knowledge of basic database concepts and reporting
- Familiarity with common integration methods
- Understanding of user access management and security
- Basic knowledge of system administration concepts
- Organized
- Ability to manage tight deadlines
- Strong interpersonal skills
- Ability to work efficiently in a broad cultural spectrum
- Communication skills
- SYSPRO knowledge
- Industry knowledge
- Microsoft Office, Microsoft SQL, SYSPRO Reporting Services
- Business processes
Company overview
Harmar Mobility LLC is a leading U.S.-based manufacturer specializing in mobility and accessibility solutions designed to assist individuals with limited mobility, including seniors, veterans, and people with disabilities. Founded in 1998 and headquartered in Sarasota, Florida, the company operates with the mission "We Lift Lives," focusing on creating products that enable independence and improve quality of life. Harmar's comprehensive product portfolio includes stairlifts (both straight and curved), vehicle lifts for scooters, power chairs, and wheelchairs, residential elevators, vertical platform lifts, incline platform lifts, ramps, and other home accessibility equipment. The company has sold over 500,000 lifts and maintains a strong dealer network across North America. Harmar is recognized as a Great Place to Work Certified company for five consecutive years (2021-2025), reflecting its commitment to employee satisfaction and positive workplace culture. The company designs and assembles all products in the United States, emphasizing safety, reliability, and extensive testing that exceeds industry standards.