Support Scientist I - AKTA
Danaher Corporation
Summary
The Support Scientist I for Cytiva is responsible for providing superior scientific support to customers using Cytiva products in their scientific discovery journey. This position reports to the Senior Manager, Scientific Support and is part of the Scientific Support team located in Marlborough, MA and will be a remote role.
Job description
What you will do
- Provide pre- and post-sale technical assistance, troubleshooting and product recommendations to both internal and external customers via phone, webchat, and email.
- Participate in product training and activities to develop your knowledge.
- Maintain an up-to-date basic knowledge of all required company products, services, and their associated support literature.
- Become familiar with standard work regarding maintaining accurate, complete, and up-to-date information on all customer inquiries while prioritizing and processing these in an orderly and consistent manner.
- Follow all appropriate regulations and processes for customer queries classified as complaints.
- Give presentations/trainings remotely or face-to-face to customers or colleagues, as necessary.
- Participate in activities such as developing and delivering technical training, reviewing product literature, field and lab work, trade shows and system installations.
- Identify potential opportunities to convert technical inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling).
Who you are
- Advanced degree (Bachelors required, Masters/PhD preferred) in Life Sciences, Biochemistry, Chemistry, Biomedical Engineering or related field or the equivalent work experience providing necessary knowledge and exposure to fundamental theories, principles, and concepts.
- Requires conceptual knowledge of theories, practices, and procedures in chromatography sciences.
- Must have a minimum of 3 years laboratory experience with Cytiva (GE Healthcare) Life Sciences equipment for Chromatography (AKTA).
- Working knowledge of the AKTA instrument, Unicorn software, chromatography resins and purification methods. (PLEASE indicate experience with AKTA on your resume or application).
Travel requirements: 5% travel to Marlborough, MA; Monthly local travel along with regional colleagues
It would be a plus if you also possess previous experience in
- Industry experience in pharmaceutical or biotechnology company.
- Familiarity with regulatory compliance in drug development.
- Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals.
- One or more years of technical support, field applications or sales experience emphasizing customer contact.
Requirements
- Advanced degree (Bachelors required, Masters/PhD preferred) in Life Sciences, Biochemistry, Chemistry, Biomedical Engineering or related field or equivalent work experience
- Conceptual knowledge of theories, practices, and procedures in chromatography sciences
- Minimum of 3 years laboratory experience with Cytiva (GE Healthcare) Life Sciences equipment for Chromatography (AKTA)
- Working knowledge of the AKTA instrument, Unicorn software, chromatography resins and purification methods
- Industry experience in pharmaceutical or biotechnology company (preferred)
- Familiarity with regulatory compliance in drug development (preferred)
- Teaching or training experience including design and delivery of basic and advanced concepts to technical or non-technical individuals (preferred)
- One or more years of technical support, field applications or sales experience emphasizing customer contact (preferred)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- Bonus/incentive pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.