Support Services Coordinator, UChicago CARES (The Center for Awareness, Resolution, Education and Support)

Responsibilities

Laboratory School Support & Response (50%)

• Responds to students, parents, faculty, staff, administrators, and others who report possible discrimination or harassment at the Laboratory School.
• Conducts initial intakes of Laboratory School student reports of sexual assault, sexual abuse, sexual harassment, dating violence, domestic violence, bullying, and stalking.
• Conducts a safety analysis upon receiving new reports, collaborating with Lab and University partners to implement interim measures and/or accommodations when needed.
• Provides all parties with information regarding support services, investigation and disciplinary processes, and pursuit of criminal remedies.
• Holds regular office hours at the Lab School to support individuals seeking information on supportive services and/or reporting.
• Provides administrative support for investigations, including note-taking and drafting of documents.

Main Campus Support & Response (30%)

• Provides initial intake response and meets with individuals reporting incidents of discrimination, harassment, and sexual misconduct.
• Provides information regarding the availability of supportive measures, resources, and referrals to University resolution processes.
• Coordinates the implementation of supportive measures including issuing No Contact Directives or coordinating safety and support measures.
• Takes detailed case notes and receives any additional information regarding incidents.
• Provides ongoing case support, including follow up emails and continued coordination of supportive measures, including communication with faculty regarding academic accommodations or coordination with other campus resources.

CARES Program Support & Education (20%)

• Lead projects as directed by CARES leadership on related University policy and process development and case management.
• Monitors incoming reports and provides initial response to reports as part of the CARES response team, on a rotating basis.
• Develop and present educational sessions on youth protection on campus.
• Serve on related committees as requested.
• Plans and executes internal and external audits and activities to support regulatory agency inspections.
• Prepares, completes and submits all compliance documentation on a routine basis.
• Coordinates compliance committee meetings.
• Performs other related work as needed.

Minimum Qualifications

• Education: Minimum requirements include a college or university degree in related field.
• Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred Qualifications

• Education: Master’s degree in related field.
• Experience: Experience working within higher education.

Preferred Competencies

• Ability to work on multiple projects simultaneously in an intense and fast-paced environment, set priorities, and meet deadlines.
• Advanced ability to utilize technology.
• Knowledge of relevant laws in a higher education setting (e.g., Title VI, Title VII, Title IX, VAWA/Campus SaVE, FERPA, Clery).
• Excellent oral, written, and interpersonal communication skills.
• Ability to handle sensitive and confidential situations and information with absolute discretion.
• Judgment and maturity in dealing effectively with sensitive issues.
• Demonstrated teamwork skills to lead and collaborate with a wide range of constituents.

Working Conditions

Some evening/weekend work required. This is a hybrid position.