Support Services Supervisor - Specimen Management
Labcorp
Summary
Labcorp is seeking a Support Services Supervisor to join our team in Dublin, OH.
Job description
Work Schedule: Tuesday - Saturday (12:00am - 8:30am)
Job Responsibilities
- Lead, coach and develop staff in a high-volume problem-resolution environment
- Maintain strong floor presence to support escalations, remove barriers and drive timely resolution
- Ensure consistent performance, communication, and accountability across shifts
- Own end-to-end resolution of problem specimens, ensuring accuracy, timeliness and complete documentation
- Prioritize and manage high volumes of issues and escalations; addressing critical items promptly
- Serve as a key resource for the field and internal teams on specimen handling, systems and issue resolution
- Apply systems knowledge and sound judgment to troubleshoot complex issues and escalate appropriately
- Monitor issue trends, perform root cause analysis and drive corrective actions to reduce recurrence
- Analyze data and communicate trends, risks and recommendations to leadership
- Partner cross-functionally to resolve issues, improve workflows and reduce downstream impact
- Ensure compliance with policies, procedures and quality standards while maintaining high accuracy
- Demonstrate ownership by driving timely resolution and proactively improving processes
Minimum Qualifications
- High school diploma or GED
- 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment
Preferred Qualifications
- Associate’s degree in Medical Technology
- 1 year or more of experience in a clinical laboratory
- 1 year or more of supervisory or leadership experience
Additional Job Standards
- Understanding of laboratory operations, policies, and procedures
- Experience working in a high-volume laboratory environment
- Strong computer skills, including proficiency with Microsoft Office applications
- Ability to work independently and collaboratively within a team environment
- Strong attention to detail with the ability to manage multiple priorities
- Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
- Ability to lead, coach and develop frontline employees while fostering accountability and high performance
- Strong written and verbal communication skills
- Flexibility to work extended hours, weekends or alternate shifts as business needs require
- Ability to meet the physical requirements of the position
- Able to pass a standardized color blindness test
Requirements
- High school diploma or GED
- 3 or more years of experience in a laboratory, healthcare, manufacturing or warehouse environment
- Understanding of laboratory operations, policies, and procedures
- Experience working in a high-volume laboratory environment
- Strong computer skills, including proficiency with Microsoft Office applications
- Ability to work independently and collaboratively within a team environment
- Strong attention to detail with the ability to manage multiple priorities
- Proven problem-solving and decision-making skills, with the ability to resolve issues in real time
- Ability to lead, coach and develop frontline employees while fostering accountability and high performance
- Strong written and verbal communication skills
- Flexibility to work extended hours, weekends or alternate shifts as business needs require
- Ability to meet the physical requirements of the position
- Able to pass a standardized color blindness test
Benefits
- Medical, Dental & Vision
- Life Insurance
- Short Term Disability
- Long Term Disability
- 401(k)
- Paid Time Off
- Flexible Time Off
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company overview
Labcorp (Laboratory Corporation of America Holdings) is a global leader in life sciences and diagnostics, providing comprehensive clinical laboratory services and end-to-end drug development solutions. Founded in 1978 and headquartered in Burlington, North Carolina, the company operates one of the world's largest clinical laboratory networks, serving patients, physicians, hospitals, and pharmaceutical companies worldwide. Labcorp's services encompass a wide range of diagnostic testing, including routine and esoteric tests, as well as clinical trial management, central laboratory services, and biomarker development. The company plays a critical role in healthcare by delivering vital information that enables better medical decisions, supports drug development, and improves patient outcomes. With a strong focus on innovation and technology, Labcorp continues to advance precision medicine and transform healthcare through data-driven insights.