Support Staff II

• Answer multiple incoming complex and time-sensitive telephone calls efficiently and effectively.
• Greet families, staff, and Multidisciplinary Team members as they enter the building.
• Monitor family waiting room.
• Provide information about the CAC as necessary, developing and maintaining collaborative relationships with the CAC's partners and community at large.
• Coordinate and order office supplies for the unit.
• Attend supervisory meetings.
• Attend meetings, take notes, type and distribute them as assigned.
• Work in coordination with Kids-TALK CAC staff, creating charts and completing any paperwork in a detailed, accurate and timely manner.
• Send letters, type and copy as requested.
• Compose correspondence from meetings and distribute as requested by the Kids-TALK CAC Leadership Team.
• Manage administrative office and equipment associated with the office.
• Maintain and format regular reports as deemed necessary for administrative staff.
• Provide assistance with the scheduling and processing of forensic interviews and medical evaluations for both CAC locations as needed.
• Assist in organizing special events
• Project management as directed.
• Create and maintain spreadsheets and other data tracking mechanisms.
• Maintain confidentiality of children and families served.
• Other duties as needed.

Requirements

To qualify for this position, you will need the following:

• High School diploma with a minimum of 2 years clerical/reception experience preferred; proficiency in a variety of computer programs, especially Microsoft Excel and word processing software; excellent written, verbal, communication, organizational and multitasking skills.
• Excellent customer service skills and attention to detail required.
• Must be able to track and prepare data accurately and in a timely way.
• Additional requirements include a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of our staff members and the programs they represent.
• Must have the ability to assess and address multiple complex and time-sensitive situations simultaneously.
• Must possess a valid Michigan driver's license with a favorable driving record, as some driving between CAC locations is required.