Supportive Living Coordinator - NOC

The Supportive Living House Coordinator provides leadership and oversight to assist the Manager. This position also performs regular duties, works with the respective Director of Operations to assist in monitoring residents and rooms.

Job Duties & Responsibilities

• Assign household chores to residents.
• Monitor residents' rooms for cleanliness.
• Ensure residents respect and maintain common areas (kitchen, living room).
• Monitor that residents follow house rules including curfew/lights out hours.
• Maintain inventory of household supplies (cleaning supplies, cooking utensils, furniture, household keys, etc).
• Prepare bedrooms for new residents (clean linens, dresser drawers, bedroom cleanliness).
• Welcome and introduce new residents to existing residents.
• Review Program and House Rules with new residents and ensure compliance.
• Communicate in a culturally sensitive manner.
• Establish and maintain strong lines of communication with manager/directors related to residents.
• Monitor the safety of the environment.
• Maintain updated knowledge of policies and procedures for resident and employee safety, and emergency or evacuation plans.
• Participate in fire drills, evacuations and emergency codes.
• Complete daily rounds for safety.
• Monitor proper use and functioning of appliances and other household equipment.
• Complete maintenance reports.
• Complete appropriate documentation when an employee or visitor has been injured.
• Maintain updated knowledge in life-sustaining techniques and emergency first aid.
• Maintain the safety and confidentiality of the resident.
• Attend and participate in mandatory staff meetings, in-services, MDI team meetings.
• Maintain accurate records of in-services attended on the Staff Development Record.
• Participate in activities organized to ensure quality of services.
• Participate and aid in the identification of performance improvement projects for resident-related issues.
• Interact with residents, family members, and significant others to reflect excellence in customer service.
• Monitor daily supplies and complete appropriate documents to restock as necessary.
• Obtain a signature from the manager/director for all supplies ordered.
• Participate in new staff orientation/training.
• Participate in outside marketing activities as directed by the program manager/director.
• Promote department goals and the mission of Rogers Behavioral Health.
• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Demonstrate understanding and support of NARR, HIPAA, EMTALA, CFR, and other regulatory agency compliance regulations.
• Involve self in the learning and application of standards relevant to the Residence.
• Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding the supportive living setting.
• Participate in committees, team meetings and team projects, as directed.
• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills with agenda and minute preparation.
• Contribute in a positive, solution-focused manner.
• Participate in the Rogers Operating System (ROS).
• Gain understanding of the ROS process.
• Apply the ROS model to your department's activities.
• Participate in and/or create ROS teams that lead to improvement in other areas of Rogers Behavioral Health.
• Educate and involve self to the system and the Residential Center's ROS plans.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to project completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward parties outside Rogers Behavioral Health (patient families, visitors, vendors, etc.).
• Comply with the Hospital's policies and procedures, including Human Resources, Infection Control and Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Education/Training Requirements

• Associate's degree preferred.
• Must have experience in public or private institutional care for the type of population the residence serves.
• Certified Peer Recovery Specialist certification is required within 30 days of employment start date.
• NARCAN certification required during onboarding.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• Hold a valid Wisconsin driver's license and have a good driving record.
• Successfully pass the Caregiver Background Check.