Summary

The Intake Assessment Supervisor oversees the daily operations of the intake department for a mental health hospital, ensuring that referrals, inquiries, assessments, and admissions are handled in a timely, clinically appropriate, accurate, and service-focused manner. This position serves as a key operational leader for intake workflow management and works closely with physicians, nurses, therapists, unit clerks, case management, and other departments to support patient flow, bed utilization, and safe admission practices. The Intake Supervisor helps ensure that patients and families receive a professional, compassionate first experience with the organization while maintaining compliance with hospital policy, confidentiality requirements, and applicable regulatory standards.

Job description

Position Summary

The Intake Assessment Supervisor oversees the daily operations of the intake department for a mental health hospital, ensuring that referrals, inquiries, assessments, and admissions are handled in a timely, clinically appropriate, accurate, and service-focused manner. This position serves as a key operational leader for intake workflow management and works closely with physicians, nurses, therapists, unit clerks, case management, and other departments to support patient flow, bed utilization, and safe admission practices. The Intake Supervisor helps ensure that patients and families receive a professional, compassionate first experience with the organization while maintaining compliance with hospital policy, confidentiality requirements, and applicable regulatory standards.

In addition to managing intake processes, this role provides leadership, coaching, and day-to-day oversight to intake staff. The Intake Supervisor monitors quality, prioritizes assignments, resolves workflow issues, supports staff development, and escalates concerns when necessary. This position plays a critical role in maintaining operational efficiency, supporting service excellence, and contributing to key performance goals such as cycle time, emergency room response time, average daily census, and inquiry response expectations.

Qualifications

Graduation from an accredited nursing program.
Licensed by the Board of Nurse Examiners for the State of Texas (or licensed in a compact state) OR a Licensed Therapist LPC, LMFT
2 year psychiatric nursing experience required
Required 1 year supervisory experience
CPR and hospital de-escalation certifications which can be obtained during orientation.
Must be able to complete new hire requirements such as a nationwide background check and pre-employment drug screen.

Requirements

Graduation from an accredited nursing program.
Licensed by the Board of Nurse Examiners for the State of Texas (or licensed in a compact state) OR a Licensed Therapist LPC, LMFT
2 year psychiatric nursing experience required
Required 1 year supervisory experience
CPR and hospital de-escalation certifications which can be obtained during orientation.
Must be able to complete new hire requirements such as a nationwide background check and pre-employment drug screen.

Benefits

Paid time off
Medical insurance
Dental insurance
Vision insurance
Prescription drug plans
401(k) with company match
Discounted stock plan
Student loan refinancing program
Tuition savings
Career development opportunities
Pet insurance

Company overview

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.