Surgery Scheduler - Plastic Surgery - Marietta
Wellstar Health System
Summary
The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.
Job description
Job Summary
The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician's and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.
Core Responsibilities and Essential Functions
Scheduling Duties
- Scheduling surgeries
- Post the surgery to the physicians calendar
- Notify any vendors needed for the surgery
- Coordinate any co-surgeries with other physicians offices
- Obtaining prior authorization for surgeries
- Completing all paper work associated with the surgeries
- Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company
- Manage scheduling templates for the providers in Epic
- Keeping the surgery calendar up to date and current
- Review the schedule for double bookings and scheduling errors that need to be corrected
- Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs
- Reviewing the physicians schedule to appropriately schedule patients based on their medical condition
- Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed
- Other duties as assigned
Team Player
- Assists other areas of Scheduling when needed.
- Flexible with hours to meet the department needs.
- Meets Service Recovery and Customer Service Guidelines as needed.
- Provides appropriate telephone etiquette and scripting
Mentoring, Training and Education
- Assists in training new employees and assures proper documentation of training as needed.
- Assists other areas of Scheduling when needed.
- Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative.
- Communicate scheduling issues to patient, facility, and/or office staff.
- Works well with Staff and understands appropriate department process.
Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.
Requirements
- High School Diploma General
- Minimum 2 years experience working in a surgical office setting or medical scheduling
- Strong customer service skills
- Good communication and organizational skills
- Basic insurance carrier and pre-certification knowledge
- Computer skills
- Medical Terminology preferred
- Ability to communicate and understand verbal and written English language
- Positive attitude
Company overview
Wellstar Health System is one of Georgia's largest and most comprehensive integrated healthcare systems, founded in 1993 and headquartered in Marietta, Georgia. As a non-profit health system, Wellstar operates with a mission to enhance the health and well-being of every person it serves through its PeopleCare approach. The system employs approximately 29,469 to 33,000 team members across multiple hospitals, health parks, medical offices, outpatient centers, pediatric centers, nursing facilities, and hospice and home care services. Wellstar is nationally recognized for operating Georgia's largest integrated trauma network and features the second-largest Emergency Department in the United States. The organization provides more than $1 billion annually in charity care and community programs, demonstrating its commitment to community health. Wellstar has earned numerous accolades including recognition on Fortune's 100 Best Companies to Work For, Best Workplaces in Health Care, and PEOPLE Companies that Care lists. The system embraces innovation through its venture firm Catalyst by Wellstar, which nurtures early-stage healthcare companies, and maintains academic partnerships with institutions like the Medical College of Georgia for caregiver training. With specialties spanning cardiovascular care, oncology, women's health, pediatrics, musculoskeletal services, and numerous other medical disciplines, Wellstar delivers comprehensive healthcare across all stages of life.