Surgery Scheduler - Willing to Train!

Summary

The Surgery Scheduler schedules office-based and hospital procedures consistent with the patient's diagnosis and procedure request.

Essential Duties and Responsibilities

• Schedules office- and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Schedules diagnostic and imaging tests to be completed at PMG.
• Schedules office- and hospital-based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office- and hospital-based procedures, including scheduling with contracted anesthesia groups.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the Electronic Medical Record (EMR).
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patients' insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Ensures completion of assessment for advance directive, including DNR when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.
• Other duties as assigned.

Qualifications

• This position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider's orders.
• Excellent customer service skills with patients, employees, and the public is required.
• Must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
• Individual must be organized, and be able to manage demanding workload with accuracy.

Education and/or Experience

• High School Diploma or GED equivalent required
• Experience in surgery scheduling is preferred

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook