Surgical Onsite Specialist - Lung Health
Medtronic
Summary
Medtronic Lung Health is committed to innovating technology that optimizes outcomes for patients with lung cancer, esophageal cancer, and other diseases of the chest. This position is a field-based role in Chicago, IL (strong preference) or Kansas City, MO and requires frequent travel throughout the U.S., covering a multistate territory with overnight travel approximately 75% of the time.
Job description
A Day in the Life
Medtronic Lung Health is committed to innovating technology that optimizes outcomes for patients with lung cancer, esophageal cancer, and other diseases of the chest. This position is a field-based role in Chicago, IL (strong preference) or Kansas City, MO and requires frequent travel throughout the U.S., covering a multistate territory with overnight travel approximately 75% of the time.
The Surgical Onsite Specialist - Lung Health (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned hospitals. This role ensures seamless product utilization by assisting with on-site procedures, addressing customer inquiries, and leading training initiatives for physicians and staff within an assigned account alignment and in partnership with the Procedure Development Executive (PDE) and Clinical Specialist (CS). The Surgical Onsite Specialist plays a critical role in lead generation, sales support, procedure support, and market expansion efforts, contributing directly to the organization's growth and success. Position may be upgraded to Senior SOS level dependent on candidate experience.
Primary Responsibilities
Customer Support
- Provide real-time procedural assistance within aligned territory.
- Offer technical expertise and troubleshooting support to ensure successful product usage.
- Serve as a trusted resource for physicians and surgical teams in the OR, bronch suite, and beyond.
Customer Engagement & Communication
- Act as a primary point of contact for customer inquiries during on-site procedures.
- Ensure clear and effective communication between customers and colleagues.
- Identify and report concerns and opportunities to aligned PDE.
Training & Education
- Lead in-service training sessions for physicians, residents, and staff on lung health product applications.
- Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
Sales & Implementation Support
- Assist Procedure Development Executives and Clinical Specialists with product trials, implementations, and conversion initiatives.
- Provide on-site support for procedure support and physician proficiency.
Inventory Management
- Maintain accurate tracking and availability of surgical products for smooth procedure execution.
- Ensure inventory levels meet customer and operational needs.
Success Metrics
- Achieve/exceed sales objectives by driving product utilization and customer engagement.
- Secure base business and expand new accounts through effective procedural support.
- Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.
Requirements
- Bachelor's degree with 1 year of sales, clinical or relevant experience
- A valid driver's license issued in one of the 50 States with a clean driving record is required
- Ability to travel up to 75% when necessary, including overnight and/or weekends
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- 2+ years of B2B sales experience with demonstrated sales success
- Excellent communication and interpersonal skills
- Relevant clinical or hospital experience
- Strong computer skills (Microsoft Office, PowerPoint, MS Teams)
- Strong drive for results; action oriented; strong work ethic and career ambition
- Ability to develop and present complex product demonstrations
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance/Reimbursement
- Simple Steps Well-being Program
- Incentive Plans
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Sales Incentive Plan (SIP)
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.