System Process Engineer
Roche
Summary
We are looking for a Systems Process Engineer (SPE) to act as an expert in the 1-Stop-Shop and be part of the support, continuous improvement, and onboarding and adoption of value streams. The SPE has a profound process understanding and collaborates with the Business Support Community to continuously improve business processes and underlying IT applications. You will act as a trusted adviser of the end-user for any kind of inquiry as well as a bridge between the end user and other roles in the various support layers. You can raise incidents on behalf of the user area or work with managers to train users. In projects, you will also represent the interests of the systems user group and have the responsibility of coordinating and bringing input from the area of responsibility to the project - communicating project goals, information, and progress back to the business areas. This position is based on-site in Genentech's Hillsboro, OR facility.
Job description
End User Operation Support
- You will perform 24x7 Level 1 On Site/Remote support and troubleshooting of applications, primarily focused on SAP R3 and ASPIRE S4/EWM but could expand to other systems.
- You will act as Point of Contact for End User/business stakeholders in terms of business requests and IT related issues.
- You will escalate issues to the Level 2 and/or Global Team Support, supporting issue clarification on request and following up on tickets to resolve issues in a timely manner.
- You will proactively monitor system interfaces, analyze events with interface partners, initialize and perform troubleshooting.
- You will support site audits and inspections, planned/unplanned events, implementation of corrections, etc. as a Subject Matter Expert.
Continuous Improvement
- You will support/lead continuous improvement opportunities related to IT OT applications/systems.
- You will have regular exchange with the network and BPMs on support cases, best practices, and process improvement proposals with network relevance.
- You will help the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well as impact to all underlying systems.
Onboarding and Training
- You will coordinate and conduct End User training.
- You will support user authorization workflows.
Requirements
- Bachelors Degree in Informatics, Computer Science, Engineering, or a similar field
- Experience in biotech/pharmaceutical manufacturing
- 7+ years of experience with SAP R3
- Experience or familiarity with SAP HANA is a plus
- Knowledgeable about integration with enterprise business systems (SAP, MES, LIMS, etc.) and data integrity concepts
- Strong analytical skills for effective troubleshooting and problem solving
- Excellent customer service skills and delivery through agile mindset, stability, flexibility, and speed
Benefits
- Discretionary annual bonus
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
Company overview
Roche is a Swiss multinational healthcare company and a global pioneer in pharmaceuticals and diagnostics, founded in 1896 and headquartered in Basel, Switzerland. As the world's largest biotech company and the fifth-largest pharmaceutical company by revenue, Roche operates through two primary divisions: Pharmaceuticals and Diagnostics. The company is renowned for its leadership in personalized healthcare, combining strengths in both drug development and diagnostic testing to deliver tailored treatments for patients. Roche maintains a strong focus on oncology, immunology, infectious diseases, ophthalmology, and central nervous system disorders, with a portfolio that includes over 30 medicines on the World Health Organization's Model Lists of Essential Medicines. The company owns significant subsidiaries including Genentech, Chugai Pharmaceuticals, Ventana Medical Systems, and Foundation Medicine. With approximately 103,000 employees worldwide and operations in over 100 countries, Roche has established itself as a leader in cancer treatments globally while maintaining a robust pipeline of innovative therapies and diagnostic solutions. The company's commitment to sustainability has been recognized through ten consecutive years as Group Leader in the Dow Jones Sustainability Indices within the Pharmaceuticals, Biotechnology & Life Sciences Industry.