Systems Administrator II

Job Summary

Responsible for managing, maintaining, and supporting multiple systems and applications across Nantucket Cottage Hospital to ensure reliable, efficient, and secure operations. This role takes a proactive, hands-on approach to system support through regular rounding and check-ins with departments, monitoring system alarms, and identifying and addressing temperature, control, or other operational issues. Provides triage and break-fix support for emergent issues, helping assess problems, prioritize needs, coordinate appropriate resources, and restore normal operations as quickly as possible. The position also partners closely with departmental leaders and operational teams to identify system needs, improve workflows, and provide ongoing technical support. In addition to day-to-day system operations, the role supports broader Mass General Brigham initiatives and projects related to quality, patient experience, system integration, and organizational goals.

Essential Functions

• Conduct regular rounding and check-ins with departments to proactively identify system concerns, operational needs, and opportunities for improvement.
• Monitor system performance, alarms, temperature and control conditions, and other operational indicators to identify and address potential issues.
• Triage and provide break-fix support for emergent system issues, prioritizing needs and coordinating resolution to minimize disruption to operations.
• Manage, maintain, and troubleshoot systems, applications, computer equipment, and associated peripheral devices.
• Maintain system efficiency and stability while supporting the security and integrity of systems and data.
• Respond to system outages, service interruptions, and other technical or operational issues and provide escalation support when appropriate.
• Support and mentor systems administrators and other team members within the department or functional area.
• Perform application administration activities, including creating, modifying, and removing user access and supporting secure access to applications, databases, messaging systems, and other technology.
• Partner with department leadership to plan, coordinate, and schedule software, hardware, system, and operating system updates.
• Develop and maintain processes, technical documentation, backup procedures, test plans, and operational reports.
• Prioritize and respond to service requests, providing timely communication and follow-up to departments and stakeholders.
• Participate in Mass General Brigham projects and initiatives supporting quality, patient experience, integration goals, operational improvements, and other organizational priorities.
• Collaborate with departmental, technical, and operational teams to identify system needs, troubleshoot issues, and support effective workflows. Identify opportunities to improve system reliability, efficiency, and the overall end-user experience.

Qualifications

Bachelor's Degree in a related field of study required; experience can be accepted in lieu of a degree. 5-7 years experience in systems/applications administration required.

Knowledge, Skills and Abilities

• Proficient technical skills, including knowledge of operating systems, networking, and database management.
• Excellent communication, problem-solving, and project management skills.
• Experience with scripting languages.
• Experience with backup and recovery technologies and disaster recovery planning.
• Proficiency in a variety of operating systems.

Additional Job Details

Onsite work schedule M-F 8:30-5pm at Nantucket Cottage Hospital. On-call coverage needed for evenings and weekends approximately every 3 weeks - stipend included.