Summary

We are seeking a Systems & Enablement Lead, Recruiting Operations to lead improvements across recruiting processes, systems, and enablement. You'll identify recurring friction, define the underlying problem, and carry solutions from an initial test through implementation, adoption, and a repeatable operating process. You'll partner with Recruiting leaders, People Systems, and hiring teams to translate hiring priorities into scalable processes and programs. You'll align stakeholders on the most consequential problems, establish shared operating standards, and lead changes that improve recruiting effectiveness. Success means measurable improvements, sustained adoption, and clear ownership that enables teams to operate independently and adapt as hiring needs evolve.

Job description

About the Role

We are seeking a Systems & Enablement Lead, Recruiting Operations to lead improvements across recruiting processes, systems, and enablement. You'll identify recurring friction, define the underlying problem, and carry solutions from an initial test through implementation, adoption, and a repeatable operating process. You'll partner with Recruiting leaders, People Systems, and hiring teams to translate hiring priorities into scalable processes and programs. You'll align stakeholders on the most consequential problems, establish shared operating standards, and lead changes that improve recruiting effectiveness. Success means measurable improvements, sustained adoption, and clear ownership that enables teams to operate independently and adapt as hiring needs evolve.

In this role, you will:

Lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks.
Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication.
Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling.
Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems.
Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability.
Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.

You might thrive in this role if you have:

5+ years of experience in recruiting operations, HR systems, people technology, or related roles.
Hands-on experience administering an ATS (Ashby strongly preferred).
Strong understanding of recruiting workflows, offers, and hiring data.
Ability to balance detailed systems work with user support and enablement.
Strong communication and stakeholder partnership skills.
Comfort working in fast-moving, evolving environments.
Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency.

Nice to Have:

Experience supporting global or multi-entity hiring.
Familiarity with compliance-sensitive or highly regulated workflows.
Experience creating training and documentation for operational teams.
Experience working with analytics or downstream HR systems.

Requirements

5+ years of experience in recruiting operations, HR systems, people technology, or related roles
Hands-on experience administering an ATS (Ashby strongly preferred)
Strong understanding of recruiting workflows, offers, and hiring data
Ability to balance detailed systems work with user support and enablement
Strong communication and stakeholder partnership skills
Comfort working in fast-moving, evolving environments
Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency

Benefits

Equity
Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account Contributions
Flexible Spending Accounts
Dependent Care Flexible Spending Account
Commuter Benefits
401(k) With Employer Match
Paid Parental Leave
Paid Medical Leave
Paid Caregiver Leave
Paid Time Off
Paid Holidays
Paid Sick Leave
Mental Health And Wellness Support
Life Insurance
Disability Coverage
Learning And Development Stipend
Daily Meals
Meal Delivery Credits
Relocation Support
Charitable Donation Matching
Wellness Stipends

Company overview

OpenAI is an artificial intelligence research laboratory and company based in San Francisco, California. Founded in 2015 by Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, Wojciech Zaremba, and John Schulman, OpenAI initially operated as a non-profit research organization before transitioning to a capped-profit model. The company's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. OpenAI has developed groundbreaking AI technologies including GPT (Generative Pre-trained Transformer) models, DALL-E for image generation, and Codex for programming assistance. Their most notable product, ChatGPT, has revolutionized human-AI interaction and brought large language models to mainstream audiences. OpenAI conducts cutting-edge research in machine learning, natural language processing, computer vision, and reinforcement learning, while also developing practical AI applications that are transforming industries worldwide.