Systems Engineer
Bachem AG
Summary
The Systems Engineer is responsible for supporting and maintaining the organization's IT infrastructure, systems, and applications to ensure reliable and secure operations. This role installs, configures, tests, monitors, and maintains operating systems, application software, and system management tools. The Systems Engineer I also provides technical support by managing and responding to service requests through the Help Desk, including phone, voicemail, email, and ticketing system inquiries, while ensuring timely resolution of user issues and system-related incidents.
Job description
What you will do
- Investigate, troubleshoot and resolve computer issues including hardware, software applications, basic networking, printers, etc.
- Be single point of contact throughout the lifecycle of a ticket; including research and communication of status to users
- Working with IT Teams to resolve/escalate problems
- Provide basic and extended support for software, hardware, peripherals, and network access
- Perform updates and preventive maintenance on all System and Network components
- Research various problems to provide appropriate responses to end users, ability to perform basic and advanced troubleshooting and assist users through procedures
- Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests
- Provide administration of accounts and passwords
- Contribute to the knowledgebase
- Enforce and ensure group wide server workplace hardware standards, and operating system and software standards defined by Corporate IT and according to best practices
- Evaluate and implement global IT infrastructure components
- Vendor and 3rd party management in respect to service delivery
- Ensure adequate level of GMP CFR Part 11 compliance as per organization guidelines
- Manage and execute small and midsize IT projects
- Ensure help desk quality standards and availability as per Global IT
- Ensure problem management and continuous optimization of IT infrastructure related services
- Continuous improvement of the existing infrastructure
- Ensure a positive safety culture is sustained
- Ensure safety and environmental policies are adhered to in order to protect the health and safety of employees, visitors, contractors, and the community
- Document and analyze information
- Flexibility with work shift - after hours support and on call schedule
Qualifications
- Bachelor’s degree in information technology or related discipline
- 1+ years’ experience in systems engineering or 5-6 years' experience as a systems administrator in a multi-site environment
- Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
- Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues.
- Proven working experience in managing and administrating virtual hosting environments, disk storage systems and Microsoft Client and Server environments
- Detail oriented with the ability to troubleshoot and resolve problems
- Ability to work independently and manage one’s time
- Communicate effectively and ability to function well in a team environment
- Excellent written and oral communication skills
Requirements
- Bachelor’s degree in information technology or related discipline
- 1+ years’ experience in systems engineering or 5-6 years' experience as a systems administrator in a multi-site environment
- Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
- Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues.
- Proven working experience in managing and administrating virtual hosting environments, disk storage systems and Microsoft Client and Server environments
- Detail oriented with the ability to troubleshoot and resolve problems
- Ability to work independently and manage one’s time
- Communicate effectively and ability to function well in a team environment
- Excellent written and oral communication skills
Benefits
- Annual performance bonus
- Medical, Dental & Vision
- 401(k) plan with employer contribution
- Paid vacation, personal and sick days
Company overview
Bachem AG is a leading Swiss biotechnology company specializing in the development and manufacturing of peptides and oligonucleotides. Founded in 1971 and headquartered in Bubendorf, Switzerland, the company has grown to become a global leader in the field with over 50 years of expertise. Bachem operates internationally with production facilities in Switzerland, the United States, and the United Kingdom, serving pharmaceutical and biotechnology companies worldwide. The company provides comprehensive services spanning from research-grade products to GMP manufacturing for clinical development and commercial applications. Bachem's product portfolio includes peptide new chemical entities (NCEs), oligonucleotide NCEs, commercial APIs, research chemicals, and diagnostic products. As a publicly traded company listed on the SIX Swiss Exchange, Bachem employs approximately 2,200 professionals globally and maintains a strong reputation for quality, innovation, and regulatory compliance in the pharmaceutical manufacturing sector.