Systems Support Engineer 1
Illumina
Summary
As a Systems Support Engineer, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina's Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes.
Job description
Position Summary
As a Systems Support Engineer, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina's Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes.
Responsibilities
- Hands-on testing and integration of systems in a laboratory environment: hardware, software, chemistry, and application components
- Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues
- Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)
- Provide product support for pre- and post-launch activities
- Perform testing and troubleshooting to gather data and make technical recommendations
- Support investigation experiments and design verification test plans
- Use of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasks
- Occasional travel to support instrumentation builds and troubleshooting
Required Qualifications & Education
- BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experience
- 0-2+ years engineering/scientific work experience
- Basic laboratory experience
- Good data analysis skills and a logical approach to problem solving skills
- High degree of detail orientation and documentation
- Root cause analysis methodology and execution
Preferred Skills & Experience
- Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desired
- Work experience in biotech or medical device field
- Understanding of sequencing systems and techniques helpful
- Solid communication and writing skills
- Experience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel)
- Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/cGLP, IVD
Requirements
- BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experience
- 0-2+ years engineering/scientific work experience
- Basic laboratory experience
- Good data analysis skills and a logical approach to problem solving skills
- High degree of detail orientation and documentation
- Root cause analysis methodology and execution
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits
- Paid time off
- Variable cash programs
- Equity
- Genomics sequencing access
- Family planning
Company overview
Illumina is a global leader in genomics technology, founded in 1998 and headquartered in San Diego, California. As a pioneering biotechnology company, Illumina specializes in developing, manufacturing, and marketing integrated systems for genetic analysis, with a primary focus on DNA sequencing and array-based technologies. The company's mission is to improve human health by unlocking the power of the genome, serving customers across research, clinical, and applied markets worldwide. Illumina's innovative platforms, including the NovaSeq, HiSeq, MiSeq, and NextSeq series, have revolutionized genomic research and clinical applications, enabling breakthroughs in personalized medicine, disease research, and drug development. With over 9,000 employees across 27 countries, Illumina has established itself as the dominant force in next-generation sequencing, processing more than 90% of all DNA sequencing data globally. The company's technologies support diverse applications from cancer research and rare disease diagnosis to agricultural genomics and infectious disease surveillance, making genomic insights accessible to researchers and clinicians worldwide.