Systems Support Specialist
ScriptPro LLC
Summary
The Systems Support Specialist works directly with external customers to resolve issues in live production environments. The ideal candidate will be able to work with customers to provide system support focused on improving hardware and system performance, as well as overall customer satisfaction. Candidates will be measured by their ability to resolve complex hardware and software issues while delivering an exceptional customer experience.
Job description
Scope of the Role
- Maintain, analyze, troubleshoot, and repair ScriptPro systems, hardware, computer peripherals, applications, and configurations
- Complete remote software configurations and upgrade support
- Configure, build, and image workstation drives for fielded systems and mobile devices
- Provide remote desktop support and network connectivity for field systems and mobile devices
- Assess system needs and recommend technical solutions such as patches, upgrades or enhancements
- Complete triage activities and troubleshoots complex problems
- Provide server operating system administration and support for physical and virtual server environments
- Support Windows Server updates, patching, and related maintenance activities
- Service, customize, and deploy software packages as needed
- Complete ticket documentation and tracking using Siebel with a high level of data quality
- Perform other job duties as assigned
Required Qualifications
- Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent
- 2 years of related experience
- Basic SQL Server 2000/2008/2012/MDSE administration skills
- Advanced Windows OS Knowledge (Win 7/8/10)
- Working knowledge of desktop, mobile devices, and peripheral troubleshooting
- Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools
- Basic understanding of connectivity and networking best practices
- Experience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.)
- Demonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail
- Demonstrate proficiency supporting proprietary software applications
- Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
- Excellent customer service skills with a commitment to delivering high-quality support and positive outcomes
- Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and stakeholders
- Ability to multitask with varying priorities and attention to detail
Preferred Qualifications
- CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications
- Knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations
- Multilingual skills in Spanish, Arabic, or French
Remote Work Requirements
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Requirements
- Associate's or Bachelor's degree in information technology, computer science, or a related technical field or equivalent
- 2 years of related experience
- Basic SQL Server 2000/2008/2012/MDSE administration skills
- Advanced Windows OS Knowledge (Win 7/8/10)
- Working knowledge of desktop, mobile devices, and peripheral troubleshooting
- Experience with Windows Patch Management, Desktop Updates, and Anti-virus tools
- Basic understanding of connectivity and networking best practices
- Experience with a remote support tool (BOMGAR, Windows Remote Desktop, etc.)
- Demonstrated ability to work with minimal supervision to set and prioritize work with a high level of detail
- Demonstrate proficiency supporting proprietary software applications
- Strong analytical and critical thinking skills with the ability to assess complex problems and identify root causes
- Excellent customer service skills with a commitment to delivering high-quality support and positive outcomes
- Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences and stakeholders
- Ability to multitask with varying priorities and attention to detail
- CompTIA A+, Network+, Security+, Microsoft (MCSA/MCSE), or equivalent IT certifications
- Knowledge of the pharmaceutical industry, particularly outpatient pharmacy operations
- Multilingual skills in Spanish, Arabic, or French
Benefits
- Medical, Dental & Vision
- Short-Term Disability
- Company Paid Life Insurance
- Long-Term Disability
- On-campus Gym
- Vitality Wellness Program
- Paid Time Off (PTO)
- Parental Leave
- Paid Holidays
- Paid Volunteer Hours
- Employee Assistance Program
- 401(k) Retirement Plan
- Financial Investment Services
- Employee Discounts
Company overview
ScriptPro LLC is a leading pharmacy automation company founded in 1994 and headquartered in Mission, Kansas. As a pioneer in robotic prescription dispensing systems, ScriptPro revolutionized pharmacy operations with its initial SP 200 Robotic Prescription Dispensing System. The company specializes in developing and providing comprehensive robotics-based pharmacy management, workflow, and telepharmacy systems that optimize retail, ambulatory, and long-term care pharmacy services. ScriptPro offers over 200 pharmacy automation and management system products, including robotic dispensing systems, pharmacy management software, and workflow solutions that enhance medication safety, accuracy, and operational efficiency. With a strong focus on innovation, ScriptPro's solutions help pharmacies streamline operations, reduce staffing costs, and improve patient care through advanced automation technology. The company serves a diverse client base across the United States, Canada, and other international markets, with particular strength in serving VA pharmacies and healthcare systems.