TCM Care Manager Supervisor
Hope Services, LLC
Summary
This full-time salaried leadership role is responsible for providing clinical, administrative, and operational supervision to the Care Management Team while promoting whole-person, integrated care.
Job description
Position Summary
This full-time salaried leadership role is responsible for providing clinical, administrative, and operational supervision to the Care Management Team while promoting whole-person, integrated care.
Key Responsibilities
- Provide clinical and administrative supervision to a care management team consisting of up to 8 Care Managers and 3 Extenders.
- Lead staff recruitment, onboarding, training, performance management, discipline, and termination processes.
- Ensure quality service delivery and compliance with service definitions through activities such as facilitating case conferences, conducting record audits, and observing team performance.
- Participate in home visits and Child and Family Team (CFT) meetings.
- Ensure timely and accurate documentation of all Care Management activities in accordance with policy and program requirements.
Requirements
- Provisionally or fully licensed as an LCSW, LCMHC, LPA, LMFT, or RN.
- Have at least 3 years of experience providing care management, case management, or care coordination.
- Experience working with individuals with co-occurring Behavioral Health and I/DD needs is preferred.
Company overview
Hope Services, LLC is a North Carolina Certified Critical Access Behavioral Health Agency (CABHA) established in 2004 and headquartered in Raleigh, North Carolina. The organization specializes in providing comprehensive mental health services to children, adolescents, adults, and families across Wake, Durham, and Johnston counties. As a certified behavioral health agency, Hope Services offers a continuum of evidence-based therapeutic interventions including Intensive In-Home services, Day Treatment programs, Outpatient Therapy, Psychiatric Evaluation, and Medication Management. The agency is particularly recognized for its expertise in trauma-informed care and evidence-based practices such as Parent-Child Interaction Therapy (PCIT), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Ecosystemic Structural Family Therapy (ESFT), and Dialectical Behavioral Therapy (DBT). With a mission to provide compassionate, beneficial, and clinically appropriate mental health services, Hope Services maintains an inclusive culture that respects diversity in race, sexual orientation, gender identity, and disability. The organization operates with a vision to empower individuals to live successful, productive lives by equipping them with the tools to reach their full potential. Their services are accessible through Medicaid, Tricare, private pay, and Blue Cross Blue Shield insurance options.