TCM Team Supervisor
DAYMARK RECOVERY SERVICES INC
Summary
This position is responsible for the oversight and supervision of the Tailored Care Management (TCM) staff in an outpatient center. The center TCM team is responsible for providing comprehensive TCM services to identified populations. This position reports directly to the Center Director. This position is responsible for all care management operations and compliance with all applicable policies, procedures, regulations and laws. Position offers on-going mentoring, coaching and training to TCM staff. Assures adequate staffing at all times to meet service demand and that staff meet all training requirements.
Job description
Essential Duties and Responsibilities
- Ensures strict compliance with DHHS TCM Manual, all professional standards, IPRS/NC State, Federal Medicaid and Medicare regulations, agency policies and procedures. Ensures the provider requirements for TCM are followed.
- Provides clinical direction and supervision to all members of the center TCM Team. Provides or arranges for in-service training as appropriate, deliver clinical education programs, including best practices training to staff, also participates in agency-wide training programs/in-services.
- Monitors TCM performance measures. Assures all paperwork, billing, and documentation is completed in a timely manner according to established guidelines. Works with Center Director to ensure that all regulatory standards are followed.
- Participates in the selection and hiring of center TCM staff and other personnel actions as needed.
- Serve as the liaison between the Center Director, the center TCM Team, Specialty TCM teams, and other agency departments.
- All other duties as assigned by supervisor
Special Attributes
Strong psychosocial, clinical assessment skills. Minimal supervision regarding use of time, able to prioritize work assignments. Must possess strong clinical skills, a vast knowledge base of mental health and substance abuse disorders and vigor to continue the learning process. Ability to communicate effectively with professionals and clients/families. Ability to make sound decisions in emergency situations.
Supervisory Responsibilities
Provides supervision to clinical care managers, extenders (based on ratios in most current DHHS TCM Manual), and administrative oversight to support teams.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Highly motivated and resilient professional
- Strong negotiation skills
- Demonstrated leadership and supervisory experience
- Demonstrated ability to positively lead change and gain results
- Strong clinical decision-making skills
- Ability to effectively and positively influence and persuade
- Preceptor and teaching experience helpful
- Strong critical-thinking/problem-solving skills
- Proven conflict management/resolution skills
- High professional ethics and standards
- Strong presentation skills
- Proven relationship-building and management skills
Education and/or Experience
Meets Behavioral Health TCM supervisor qualifications as outlined in most recent DHHS TCM Manual. Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN. At least 1 year of supervisory experience preferred. Prefer (3) Three years’ experience providing care management, case management, or care coordination to the population served.
Requirements
- Meets Behavioral Health TCM supervisor qualifications as outlined in most recent DHHS TCM Manual
- Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN
- At least 1 year of supervisory experience preferred
- Prefer (3) Three years’ experience providing care management, case management, or care coordination to the population served
- Strong psychosocial, clinical assessment skills
- Strong clinical decision-making skills
- Demonstrated leadership and supervisory experience
- Strong critical-thinking/problem-solving skills
- Proven conflict management/resolution skills
- Strong presentation skills
- Proven relationship-building and management skills
- Strong negotiation skills
- Ability to effectively and positively influence and persuade
- High professional ethics and standards
- Preceptor and teaching experience helpful
Benefits
- Medical, Dental & Vision
- Health Spending Account
- Company-Paid Life Insurance
- Short Term Disability
- 401(k)
- Paid Holidays
- Paid Vacation and Sick Leave
- Employee Assistant Program
- Referral Bonus Opportunities
- Extensive Internal Training Program
- Hiring Bonus
Company overview
DAYMARK RECOVERY SERVICES INC is a specialized healthcare provider focused on mental health and substance abuse treatment services. The company operates in the behavioral health sector, offering comprehensive recovery programs designed to address various mental health conditions and addiction disorders. As a recovery services organization, DAYMARK provides evidence-based treatment modalities including counseling, therapy, rehabilitation programs, and support services for individuals struggling with mental health challenges and substance use disorders. The company's services likely encompass outpatient treatment programs, intensive outpatient programs (IOP), partial hospitalization programs (PHP), and potentially residential treatment options. DAYMARK RECOVERY SERVICES INC plays a crucial role in the healthcare continuum by addressing the growing need for accessible mental health and addiction treatment services. Their approach typically integrates clinical expertise with compassionate care to support individuals through their recovery journey, helping them achieve sustainable wellness and improved quality of life. The organization operates within the broader mental healthcare infrastructure, contributing to community health outcomes through specialized treatment interventions and recovery support systems.