Team Lead

Position Description

The Team Lead, Field Operations serves as the day-to-day leader of Applied Medical's Field Operations and Support team, keeping operations efficient, consistent, and aligned with business goals. The Team Lead coaches and develops team members, tracks key performance indicators (KPIs), and partners with leadership on process improvement, workforce planning, and team scalability. This position fits an operations team lead, operations supervisor, or field support lead ready to step into a frontline leadership role.

Key Responsibilities

• Lead day-to-day field operations and support activities as the primary point of contact for team guidance, and support overflow requests as needed
• Monitor workload, resource allocation, and priorities to meet service level expectations
• Coach, train, and mentor field operations representatives and specialists, including onboarding, cross-training, and performance reviews
• Track, analyze, and report on KPIs and operational metrics to identify trends and improvement opportunities, ensuring data accuracy across reporting tools
• Partner with leadership to set team goals and performance benchmarks, assess capacity, and support workforce planning
• Design scalable processes and workflows, and support change management for new programs, tools, and processes
• Represent the team in cross-functional meetings and collaborate on process improvements, special projects, and strategic initiatives
• Manage budget activities and report monthly variances

Success in This Role Looks Like

• Meet service level expectations through effective workload and priority management
• Build a skilled, cross-trained team ready to cover shifting demand
• Deliver accurate, timely KPI reporting to guide leadership decisions
• Implement scalable processes supporting business growth
• Lead the team through change with clear communication and consistent support
• Report budget variances accurately each month

Position Requirements

• Bring demonstrated leadership experience, including mentoring, coaching, or leading team initiatives
• Apply strong analytical and problem-solving skills
• Use Microsoft Excel at an advanced level for data analysis
• Organize work and communicate clearly
• Manage time and multiple priorities in a fast-paced environment

Preferred

• Develop KPIs, dashboards, and operational reporting
• Lead process improvement initiatives
• Apply project management methodologies and tools
• Support operational growth or organizational scaling efforts
• Use Microsoft Power BI, Power Automate, or similar business intelligence (BI) tools