Team Lead

Strategic Operational Coordination

• Coordinate day-to-day inventory and material management activities, including receiving, storage, distribution, sourcing, and cycle counting.
• Develop daily, weekly, and monthly operational schedules and allocate resources, tasks, and priorities based on customer needs, volume, and deadlines.
• Serve as the on-site operational authority during supervisor absences within delegated authority.
• Coordinate with cross-functional teams to resolve coverage and operational challenges.
• Provide recommendations on staffing, operations, process improvements, and customer needs.

Stakeholder Management and Customer Engagement

• Build relationships with senior customer stakeholders and serve as the primary point of contact for day-to-day service discussions and escalations.
• Translate customer objectives into operational priorities, anticipate service risks, and recommend solutions.
• Lead or coordinate cross-functional meetings with customer departments and suppliers.
• Contribute operational data and insights to customer business reviews, renewal discussions, and scope evaluations.
• Manage customer expectations during service disruptions, operational changes, and transitions.

Advanced Sourcing and Supply Chain Coordination

• Coordinate sourcing for complex, high-value, critical, and emergency material requirements.
• Analyze usage trends, lead times, and supplier performance to recommend inventory and sourcing strategies.
• Coordinate supplier discussions regarding pricing, delivery schedules, and service terms within delegated authority.
• Support supplier performance reviews and vendor scorecards, resolve escalated supplier issues, and identify cost and waste-reduction opportunities.
• Provide sourcing recommendations to management.

Team Leadership and Development

• Provide daily direction, coaching, performance feedback, and direct or indirect supervision where delegated.
• Coordinate onboarding, training, cross-training, and employee development activities.
• Conduct skills assessments, identify development gaps, and mentor less experienced coordinators and specialists.
• Provide documented input into performance reviews and address interpersonal or team-related issues.

Operational Reporting and Analytics

• Develop reports and dashboards covering inventory, service, productivity, attendance, training, and safety metrics.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Prepare trend analyses, action plans, and data-driven recommendations for customer reviews, resource allocation, and process changes.
• Maintain audit-ready documentation and track operational and improvement outcomes.

Inventory Control and Quality Assurance

• Coordinate cycle-count programs, physical inventories, customer validations, and inventory accuracy controls.
• Review variance investigations and monitor data integrity across inventory transactions and records.
• Coordinate responses to audit findings, customer complaints, and corrective actions.
• Ensure inventory and storage processes meet applicable quality requirements and conduct periodic storage-area reviews.

Safety, Compliance and Regulatory Coordination

• Ensure team compliance with applicable occupational health, safety, transportation, environmental, and site requirements.
• Coordinate safety training, certifications, recertifications, meetings, and briefings.
• Conduct and document safety inspections and coordinate incident investigations and corrective actions.
• Serve as liaison with customer safety and compliance contacts.
• Monitor regulatory changes and coordinate required procedural updates.

Continuous Improvement and Process Optimization

• Lead or coordinate improvement initiatives focused on measurable gains in efficiency, accuracy, cost control, and service performance.
• Apply structured improvement methods to identify waste, standardize work, and support process redesign.
• Coordinate implementation of process and technology changes across the team.
• Benchmark performance, share best practices, and contribute to procedure development.
• Measure and report improvement results.