Team Lead, Clinic Solutions

As the Team Lead, Clinic Solutions, you'll have the chance to lead a team responsible for clinic account management, network utilization, customer issue resolution, and growth initiatives across the eScreen clinic network. You'll drive team performance while partnering across functions to enhance customer experience and clinic engagement.

What You'll Work On

• Lead, coach, and develop a Clinic Solutions team focused on account management, customer support, and clinic network growth.
• Oversee daily team operations, workload prioritization, onboarding, and training to support service and performance objectives.
• Serve as an escalation point for complex customer, clinic, and cross-functional issues, driving timely resolution.
• Monitor clinic utilization, territory performance, and revenue trends to identify opportunities for growth and engagement.
• Partner with Regional Managers, field training teams, and internal stakeholders to support clinic success and network expansion.
• Coordinate special projects, process improvements, and operational initiatives to enhance team effectiveness.
• Ensure adherence to standard operating procedures, ticket management processes, and service quality expectations.
• Develop and deliver productivity reporting, utilization analysis, and operational insights for department leadership.
• Support clinic partners through outreach, relationship management, and promotion of available programs, products, and services.
• Leverage CRM platforms, reporting tools, and Excel-based analysis to manage account activity, track performance, and support decision-making.

Required Qualifications

• High school diploma or equivalent.
• 2+ years of professional experience in customer service, sales, account management, or customer support operations.
• Experience leading, coaching, training, or mentoring employees.
• Experience managing customer relationships through phone and email interactions.
• Proficiency using Microsoft Office applications, including Excel.

Preferred Qualifications

• Associate degree in Business, Communications, or a related field.
• Experience within the healthcare, diagnostics, occupational health, or clinic services industry.
• Experience supporting clinic networks, customer accounts, or service operations.
• Knowledge of eScreen products, software applications, and customer environments.
• Experience using CRM platforms, ticket management systems, and performance reporting tools.
• Experience analyzing utilization, operational, or revenue data to support business decisions.
• Background managing escalated customer issues and cross-functional projects.